New York, NY Financial Consultant

very good customer service

This branch is very clean , and not so busy . One of the managers Mr Muhammad is always professional. I like goin to this Branch because of their services. Thank you .

Great hospitality and helpful staff. You definitely go there for professional service. Emily is very super friendly!

Cathy helped me out flawlessly when I needed some documents from the bank. Superb.

The following service bare very pleasant and good service, deserves to be called the second largest bank!

I've been taking my colleagues to open a bank account at this location for many years now. The experience is very good at this branch 988 3rd Bank of America, the staff ... more

I highly recommend the service about this bank especially Pablo Flores who helped us very patiently. Hes very polite and you can feel the sincerity and passion about his ... more

I think this location is faster and more organized than a center located at 88 Bowery street. I am very grateful to Kristin and Xin for their help!

Very wonderful experience. Jocelyn is very kind and patient. I finish everything within an hour. If I can, I will give ten stars to her.

Wonderful experience with manager Gabriel at the union square branch.He helped me and my family and was very patiently and professional.Leaving the bank very happy. Good ... more

Very professional nice teller

No longer BOA . Apple bank!!

Pedro thank you , the best !!!!!!

I am extremely satisfied with the service I received at the BofA branch in Kips Bay Plaza. It was a seamless and pleasant experience. Their professionalism, efficiency, a ... more

Went to this location on February 1 st @ 2:45 pm, there was a young woman at the teller station,I ask her politely for change I had $300 and she had the nerve too ask me ... more

Discrimination. So serious discrimination

Nice clean waiting area.The internet is slow.but my banker Derrick is great.

Please Id like to refund a cashier check which has already been deposited to my account. Any process to go about this or any number to call?

Terrible service zero help when I wanted to open an account. Waited 20m no one comes to help finally goto the teller and he acted as if he had no idea what opening an acc ... more

I needed a unique transaction done with time crunching parameters and sandy and thatiana took care of me! Awesome service

Had a 9 am appointment, was welcomed and met with Padma promptly. She was very helpful and accommodating to my situation. Everyone I met with was very nice and helpful. T ... more

I really appreciate to Paula Miller! I got scam robbery and went through hard time. She helped me a lot, so I could resolve the problems. Thank you so much.

Nice to have this branch so close to work. Whenever I need assistance, the staff here is ready to help. Mathew and the team are fantastic to work with.

(Translated by Google) The worst Bank I have ever seen the worst of all I only went for a role, they are incompetent. (Original) The worse Bank I have ever seen el peor ... more

Good service, not too much of a wait

I think this is closed now? went just today and it was an empty storefront

What is even the point of asking customers to make appointments then when we arrive you said you are on lunch break? Wasting too much time with this location and nothing ... more

Laurence just helped my little sibling and I set up her first bank account. He was very helpful and spoke in terms that a person who has never had an account would unders ... more

Very clean place Mauricio Nunez is the guy you need to see he can help with pretty much everything

This is the third Bank of America that I have gone to that is supposed to be open during normal business hours. It's closed. Time to make my money elsewhere

Walked in and got the help I needed. I’m not sure what more you’d want from a bank lol all of the bad reviews are wrong. I had Charlene help me out and she was nice. ... more

Travis Valentine was SO HELPFUL when I had an urgent request as the 2nd Ave BOA was closing on a Friday afternoon. He could have easily turned me away but he was kind eno ... more

Very bad service .they were rushing me to get out either the person didn't want to work or they just didn't want me there I felt very uncomfortable

you mention why they only use one teller they tell you to use the machines shameful hope everyone decides not to bank here no more !!!

(Translated by Google) Excellent service Marlon is wonderful. Wonderful!! (Original) Excelente servicio Marlon es maravilloso. Wonderful!!

Very cool place. They have some machines that if you put your credit card in it it gives you free moeny. Very cool ngl

Very happy with my visit. Outstanding customer service especially from Andrew the assistant VP!

Bank of America has the most draconian contempt for customers of any bank I've known in all my eighty years with the most badly trained disrespectful customer service sta ... more

Really bad costumer service

My ebt card was skimmed & then the money was taken out in this bank card ending in 6714

I had a great experience with Isa Sanchez. She was extremely helpful and friendly, and quickly resolved my banking issue. Highly recommended!

Because the bank is temporarily closed now, the ATM is very unsafe here. There is always a homeless guy sleeping inside and I got assaulted by him even in a daytime, arou ... more

Just as everyone else says avoid this branch at all costs. Incredibly slow service and they’re rude.

Very friendly and helpful staff.

Jose is very helpful! Thanks

Awful service. Couldn't handle something as simple as quarters. 2 rolls per person? K this is NYC I don't want to come stand in line every 2 weeks when I need to do laund ... more

The old man at counter doesnt know about his work. He cant even get me a cashier check and continuously asking for payees address. I never had any issues to get a check a ... more

Very nice helpful staff

Very dangerous always fill with more than one homeless sleeping close to the entrance inside of location

absolutely "No" I had a very bad experience. I used this location yesterday on Oct 11(Tuesday) after the Columbus Day. This ATM machine took my Card! (didn't ... more