Bank of America

Pedro thank you , the best !!!!!!
Feb 16th, 2024

This location has a great staff always willing to help and also great service
Jan 12th, 2024

After I went this place today. I am totally and extremely disappointed with Bank of America. Let me tell you my horrible experience with Bank of America. I have a business account here many years . On 10/01, I mailed my rent check to landlord by mail box near post office. which I used to do. I checked my bank account during the night on 10/5 if landlord took the rent. I was shocked my money is gone $11251. But I wrote $8851. After few minutes I figured out. Someone stole my check , copied and rewrote the name and amount. Then use fake copy deposit by BOA app. Because I can see the fake check picture front and back on app. I call customer service and reported as soon as possible. I tried to explain whats going on. But customer service little mad me . Because I did not follow her say yes or no. I did not feel she understood my situation . I called every day. Customer service always say they need business days to handle it. Today 10/11 I got email and asked me fill the form and fax to them. Thats why I rush to this place from New Jersey. I dont have printer, staples closed near the bank. The guy in front of desk asked me print the form first or make an appointment then they can help me. I thought they can help me print a few paper forms and fill out. Then fax them. It wont cost too much and Maybe just spend 30 mins. I am wrong. My bank account money gone. No one cares about it. I want to ask Bank of America. I didnt make any mistake. You did not check or verified check is real or not. Took money from my account just by a fake check copy. Excuse me. Its your bank fault. Bank should respond to that. I should ask your bank where is my money. Not you asked me to offer lots of documents and bring me so much trouble and stress. I want to say Bank of America. You lost a loyal customer. You are the most worst bank.
Oct 17th, 2023

Called to ask a question 2x today no one picked up after I went through the automated system and dialed 4 so I went in person. Not only was there an unbelievably long line to interact with a teller, all the other folks working there were sitting idly and not actually helping people while the one person who was brand new sat behind the glass. It was almost like these people at this branch including manager viewed it as beneath them to actually help the long line of customers that needed assistance if it wasnt their exact function at the branch. These days there are so few reasons to go into a branch. Def made me wonder if having a BoA account was really worth it / doing it for me when there are so many options.
Jul 31st, 2023

I recently had the pleasure of being assisted by Joey during a visit to my local bank branch. His assistance at the bank was nothing short of outstanding. His exceptional knowledge, dedication, and personable nature made my experience smooth, efficient, and ultimately, a pleasure. He is a true asset to the banking institution, and I highly recommend seeking his assistance for any banking needs. Joey's commitment to exceptional customer service sets a commendable standard that I believe should be acknowledged and celebrated. Thank you very much
Jun 26th, 2023