New York, NY Financial Services

very good customer service

Great place to hangout! Offers open area to stroll, relax and read or enjoy the beautiful surroundings. During summer it offers variety of entertainment, lectures, perfor ... more

Great hospitality and helpful staff. You definitely go there for professional service. Emily is very super friendly!

Cathy helped me out flawlessly when I needed some documents from the bank. Superb.

Bridget Bone is the best Credit Solutions Advisor in Manhattan! Very friensly! Explained everything! I wish I knew that information before! Best of the Best! Now I know h ... more

Kool bank

I just came in to deposit a check and the teller (Stephanie) lacked the ability to communicate with a human. Who greets the only person on the line with 'come,' then pro ... more

place shouldn't even be operating. unthinkably poor and RUDE customer service. management take note

Went into the bank with a Bank of America check.. speak to the teller and she makes me wait 35 min bc the manager was busy. I wait.. they then take the checks for a 2nd t ... more

Most efficient and effective

Great service and location.

The following service bare very pleasant and good service, deserves to be called the second largest bank!

Spectacular!

I recently had the pleasure of being assisted by Joey during a visit to my local bank branch. His assistance at the bank was nothing short of outstanding. His exceptional ... more

(Translated by Google) I AM A TOURIST, CAN I EXCHANGE MUTILATED TICKETS? 80% OF THE TICKET IS OK (Original) SOY TURISTA, PUEDO CAMBIAR BILLETES MUTILADOS? 80% DEL BILLETE ... more

I've been taking my colleagues to open a bank account at this location for many years now. The experience is very good at this branch 988 3rd Bank of America, the staff ... more

(Translated by Google) The worst Bank I have ever seen the worst of all I only went for a role, they are incompetent. (Original) The worse Bank I have ever seen el peor ... more

Good service, not too much of a wait

I think this is closed now? went just today and it was an empty storefront

What is even the point of asking customers to make appointments then when we arrive you said you are on lunch break? Wasting too much time with this location and nothing ... more

Laurence just helped my little sibling and I set up her first bank account. He was very helpful and spoke in terms that a person who has never had an account would unders ... more

Very clean place Mauricio Nunez is the guy you need to see he can help with pretty much everything

Had a great experience here. Friendly and helpful staff

This is the third Bank of America that I have gone to that is supposed to be open during normal business hours. It's closed. Time to make my money elsewhere

The best BOA in NYc. I had bad experience in Upper side bank and really want to close my account in BOA. But, now I know where i will come of i have any questions. Friend ... more

Walked in and got the help I needed. I’m not sure what more you’d want from a bank lol all of the bad reviews are wrong. I had Charlene help me out and she was nice. ... more

Travis Valentine was SO HELPFUL when I had an urgent request as the 2nd Ave BOA was closing on a Friday afternoon. He could have easily turned me away but he was kind eno ... more

Very bad service .they were rushing me to get out either the person didn't want to work or they just didn't want me there I felt very uncomfortable

you mention why they only use one teller they tell you to use the machines shameful hope everyone decides not to bank here no more !!!

(Translated by Google) Excellent service Marlon is wonderful. Wonderful!! (Original) Excelente servicio Marlon es maravilloso. Wonderful!!

Best service!

Very nice helpful staff

Very cool place. They have some machines that if you put your credit card in it it gives you free moeny. Very cool ngl

As an international customer, I received an excellent and highly professional service from Mathew Cardenas Relationship Manager, as all issues were resolved in an efficie ... more

Best and excellent customer service, utmost professionalism, in depth knowledge of the products they offer, and top notch communication by their relationship manager Jay. ... more

This bank has thiefs working for them. The bank will cover it up and will not give you your money bank. Biggest crooks ever.

I've had A++ experiences over over the past 3 years at this branch for my business accounts and Merrill Lynch personal. Warm, professional, efficient team from the manag ... more

(Translated by Google) Qi Wu is great, the service attitude is very good, patient, professional, I like it very much (Original) Qi Wu

I was fortunate to come across this agency. I initially intended to book an appointment with a new small business banker. However, to my surprise, the agency manager Jame ... more

Very happy with my visit. Outstanding customer service especially from Andrew the assistant VP!

Would not accommodate a basic request to provide proof of address

Thwre was No line but waited 15 minutes to see a teller. So if you are in a hurry don't waste your time. Go elsewhere.

1 teller working and clearly dealing with a situation with another customer but did not even acknowledge me standing in line waiting for over 15 min. Poor customer servic ... more

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Why in the world does it take an hour to get direct deposit form? This is unbelievable. Do they have to import direct deposit form from China? Do they have any kind of su ... more

Closed till mar 15

Because the bank is temporarily closed now, the ATM is very unsafe here. There is always a homeless guy sleeping inside and I got assaulted by him even in a daytime, arou ... more

Just as everyone else says avoid this branch at all costs. Incredibly slow service and they’re rude.

Very friendly and helpful staff.

I went in person and spoke with J. Tsai regarding a business loan. He stated he passed my information on and someone reach put in 24 hrs. Here we are over a week later wi ... more