Lubbock, TX Hotel

This is the worst hotel experience I have ever had. We were told by the manager we could not eat or drink the food we purchased anywhere in the hotel except for in our r ... more

Had an excellent meal in the Hilton and Jasmine was great Nearby activities: Lots of shopping, dining, and family fun things to do nearby

Noisy hotel. The bar and restaurant are right in the middle of all the rooms and its noisy most of the time. I kept hearing clanking of dishes n glasses, ppl talking..ugg ... more

Great location, very close to everything.

I don't know.where to start. Everything was exceptionally great here. My room was clean and spacious. Shelli...oh Shelli was wonderful. She's a Cali girl gone Lubbock . H ... more

No complaints. Staff was friendly, room was clean. Not sure what the bad reviews are about, I didnt see or experience any of what was mentioned. If you want a five star h ... more

Staff were friendlyand helpful. Very professional. The room was immaculate. Breakfast buffet absolutely delicious! Minor frustrations were an ice machine not working on ... more

Great place to stop, get some rest, and charge the car! They're pet friendly so we're able to bring the whole family which is awesome!

Shower was not big enough for 2 people. Rooms were small and beds even smaller. We asked for queen beds but got full size beds. The guy at the front said by American meas ... more

Nearby activities: Lots of activities within walking

I normally come to this hotel on my business trip because I like the location and hotel. But my recent visit showed they are becoming lacks on the cleanliness. The outsid ... more

Clean but very Getto

I came to Lubbock because my mother in law had to have surgery. I was so excited to stay at the Tru because I have never stayed in one and theyre fairly new. This hotel i ... more

If you like staying in a dusty, dark, dirty, outdated, dungeon type of room then this is the place for you. The rooms need a serious cleaning and update! The atrium of t ... more

My go-to hotel when I'm in Lubbock for work. Love all the staff! Laura is super friendly and helpful, Joe is always on tip of the breakfast bar and Carla went above and ... more

Front desk was too busy or did not care about adding my membership number to My account

Awful front desk customer service

The loudest traffic noise I have ever experienced from inside a hotel room. You'll need noise cancelling headphones and/or a heavy sedative in order to actually sleep he ... more

Nice pet friendly place to stay, good rooms, and very helpful staff.

Best Comfort Suites I have stayed at. Nice room, nice bed, cable TV, plenty of hot water and towels. Normal breakfast, but the attendant was on site and constantly clea ... more

HOT TUB SHUT DOWN COMPLETELY

Worst Hampton Ive ever stayed at. Rooms super dirty and old. Floors filthy. Bathroom dirty. Breakfast was awful and the lady down there was super rude. Would not recommen ... more

My flight was canceled in Dallas and I had no luggage so when I arrived in Lubbock early on 3/22 I stopped at this courtyard to change into my suit but the front desk cl ... more

Love this hotel! Noteworthy details: Gorgeous and different pool!

Looks are certainly deceiving. With this being a newer hotel, I expected better. The staff was friendly, the location is good, but it is evident that this hotel is not we ... more

No soap in my room!

Rooms: Basic rooms but clean Food & drinks: Breakfast included..but any drinks or snacks purchased are outrageous.

Clean

Dude so I travel for work and usually stay at cheaper hotels to save per diem but this place is terrible man. And thats coming from a guy who stays at motel 6 and Super 8 ... more

Decent room for it's purpose! Customer courteous was great. Room is a bit warned down but had no problem. If you don't go looking for problems with the price you pay, tha ... more

Not somewhere I would stay again

I woke up after staying one night and I woke up with double pink eye. How does that even happen. Definitely disappointing if I could give 0 stars I would. Noteworthy deta ... more

Closed for renovation as of 5/18/2022

What a delightful surprise we had in staying at this hidden gem off I27 in Lubbock! A budget motel with all the basics done well! Clean, tidy, and with comfortable beds ... more

No complaints. The staff was extremely kind and accommodating. The rooms were clean and included breakfast.

Osman who is the night shift front desk is so very nice and professional , he does not get frustrated when I locked my key in the room he went out of his way to gete what ... more

This experience sucked. Broken Windows, No smoke alarm (should have reported this to the police) And the sheets were extremely gross. The Pool was discussing. Do not com ... more

Great hotel stay in Lubbock! Look forward to another visit. Hotel was very clean, smelled great and room was amazing. Friendly staff and great service

Wonderful service and extra care when we needed it Rooms: Great room Nearby activities: Excellent conference access and accommodation wonderful restaurant

THEY HAVE ROACHES, BIG ROACHES, LITTLE ROACHES, MEDIUM ROACHES, ALL KINDS OF ROACHES. ITS ALSO A KITCHENETTE WITH NO KITCHENWARE OR UTENSILS OF ANY KIND!!! DONT COME HERE ... more

We called and asked for a 1st floor, handicap room, four days in advance. When we got there, while waiting in line to check in, a gentleman that had already checked told ... more

A very good accommodation with suitable price

Staff was great!! Very friendly and helpful. Rooms nice and clean! Came to Journey concert, staff asked how did we like it and very personable. Spoke every time we past t ... more

Room 322 smelled like sewage from 5-7 April. The male GM had no idea how to process any transactions. Also, the staff did not know how to process 2 energy drinks at 6:30 ... more

I truly enjoyed the space in the room. I didn't feel trapped. I love the peace and quiet that the room provided and that I was centrally located.

The hotel is the cutest thing! We were excited to try making smores, Ray was super friendly and accommodated our late request, and graciously turned on the fire and even ... more

I didn't like it, not good.

This luxurious gem hides right on main Street, but it's amazingly quiet!! Private hottub and over the top finishes, throughout!!!! Host is splendid(Stacy). Nearby activit ... more