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      Quality Inn & Suites

      ( 419 Reviews )

      Quality Inn & Suites
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      Chamber Rating

      3.7 - (419 reviews)
      184
      91
      56
      20
      68
      Read Our 419 Reviews

      Chamber Rating

      3.7 - (419 reviews)
      184
      91
      56
      20
      68
      › ‹
      • Alex Lynch

        This experience sucked. Broken Windows, No smoke alarm (should have reported this to the police) And the sheets were extremely gross. The Pool was discussing. Do not come here. Safety risk.
        Apr 10th, 2024

      • james levart


        Apr 9th, 2024

      • Kimberly Johnson

        No happy with how clean it was. Definitely could use a whole makeover in the cleanliness ASAP! Rooms: Dirty.
        Feb 27th, 2024

      • Marcella S

        Dingy and very dirty. Thin walls and floors and an elevator that makes alot of noises that make you question the value of your life. Trust me spend the extra 30 bucks to upgrade on a hotel. I will next time.
        Feb 15th, 2024

      • Michelle Ballard

        When arriving after driving hours to get here, they didn't have my reservation and didn't even try to accommodate us in anyway. Employees at first desk was unprofessional and rude. We needed up staying next door which was a nicer and cleaner facility (Country Inn). Our friends did stay here but had to wait an hour for their room to be cleaned which should have already been cleaned it was 430. I would never recommend to stay here.
        Feb 13th, 2024

      Read Our 419 Reviews

      About
      Quality Inn & Suites

      The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Get more value at the Quality Inn and Suites hotel in Lubbock, TX near Texas Tech University. Our convenient location off I-27 makes this smoke-free hotel your ideal lodging destination. Corporate travelers will appreciate our business center, which offers copy and fax services, and free WiFi. We also offer free hot breakfast, free weekday newspaper, a fitness center, indoor heated pool and laundry facilities. We invite you to relax in your guestroom, which features a refrigerator, microwave, TV, desk, sofa-sleeper, hair dryer, iron and ironing board. Two-room suites have kitchenettes, too. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

      Contact Info

      •   806-763-6500

      Services

      • BUDGET ROOMS
      • CONTINENTAL BREAKFAST
      • FREE COFFEE
      • HOUSEKEEPING
      • RESERVATIONS
      • WAKE-UP CALLS

      Special Considerations

      CLEAN ROOMS

      Questions & Answers

      Q What is the phone number for Quality Inn & Suites?

      A The phone number for Quality Inn & Suites is: 806-763-6500.

      Q Where is Quality Inn & Suites located?

      A Quality Inn & Suites is located at 5828 I-27, Lubbock, Texas 79404

      Q What is the internet address for Quality Inn & Suites?

      A The website (URL) for Quality Inn & Suites is: https://www.choicehotels.com/texas/lubbock/quality-inn-hotels/tx530?mc=llgoxxpx

      Q How big is Quality Inn & Suites?

      A Quality Inn & Suites employs approximately 6-10 people.

      Q Is there a key contact at Quality Inn & Suites?

      A You can contact Dilip Patel at 806-763-6500.

      Q How is Quality Inn & Suites rated?

      A Quality Inn & Suites has a 3.7 Star Rating from 419 reviewers.

      Key Contacts

      image
      Dilip Patel
      Owner

      Ratings and Reviews
      Quality Inn & Suites

      Overall Rating

      Overall Rating
      ( 419 Reviews )
      184
      91
      56
      20
      68
      Write a Review

      Alex Lynch on Google

      image This experience sucked. Broken Windows, No smoke alarm (should have reported this to the police) And the sheets were extremely gross. The Pool was discussing. Do not come here. Safety risk.

      Business Response on Google Apr 11th, 2024
      Hi Alex,We're deeply sorry to hear about your negative experience during your stay. Your safety and comfort are our top priorities, and we apologize for falling short in providing you with a satisfactory stay. We take your feedback seriously and will address the issues you've mentioned immediately to ensure improvements are made. Thank you for bringing these matters to our attention, and we apologize once again for any inconvenience caused. We understand your concerns and hope to have the opportunity to regain your trust in the future.

      james levart on Google

      image

      Business Response on Google Apr 11th, 2024
      Hi James,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

      Kimberly Johnson on Google

      image No happy with how clean it was. Definitely could use a whole makeover in the cleanliness ASAP!
      Rooms: Dirty.

      Business Response on Google Mar 18th, 2024
      Hi Kimberly,We apologize for falling short of your cleanliness expectations. Your feedback is crucial, and we're taking immediate steps to address and improve our cleanliness standards. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

      Marcella S on Google

      image Dingy and very dirty. Thin walls and floors and an elevator that makes alot of noises that make you question the value of your life. Trust me spend the extra 30 bucks to upgrade on a hotel. I will next time.

      Business Response on Google Mar 21st, 2024
      Hi Marcella S,We apologize for the cleanliness and noise issues you experienced. Your feedback is valuable, and we're working to address these concerns promptly. We understand your disappointment and hope to have the opportunity to provide a better experience in the future. Thank you for bringing these matters to our attention.

      Michelle Ballard on Google

      image When arriving after driving hours to get here, they didn't have my reservation and didn't even try to accommodate us in anyway. Employees at first desk was unprofessional and rude. We needed up staying next door which was a nicer and cleaner facility (Country Inn). Our friends did stay here but had to wait an hour for their room to be cleaned which should have already been cleaned it was 430. I would never recommend to stay here.

      Business Response on Google Mar 18th, 2024
      Hi Michelle,Thank you for bringing these matters to our attention. We apologize for the inconvenience and poor service you experienced upon arrival. Your feedback is important, and we'll address the issues with our staff's professionalism and room readiness promptly. We understand your disappointment and appreciate your recommendation. We strive to provide better experiences and hope to regain your trust in the future.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 419 Reviews )
      184
      91
      56
      20
      68

      Write a Review

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