Chamber of Commerce

      SureStay Plus By Best Western Lubbock Medical Center

      ( 383 Reviews )

      SureStay Plus By Best Western Lubbock Medical Center
      #1 Guest Satisfaction, Economy Hotel Chains
      Yext Power Listing.
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.7 - (383 reviews)
      172
      75
      46
      19
      71
      Read Our 383 Reviews

      Chamber Rating

      Verified Member
      3.7 - (383 reviews)
      172
      75
      46
      19
      71
      › ‹
      • Noneofyourbusiness McNoneya

        Love this hotel! Noteworthy details: Gorgeous and different pool!
        Apr 10th, 2024

      • Melinda Ruzanski

        Rooms: Awesome
        Apr 10th, 2024

      • ty thompson

        The good: location was convenient driving to San Antonio and the bar tender was friendly. The bad: The lady checking us in was not friendly. Very short and seemed more focused on getting back to her tv show than taking care of guests. The room was dirty -- toilet, faucets, walls, floors -- all of it was filthy. Looked like they just came in and put new towels and soap and didn't clean anything. The hallways looked like they hadn't been vacuumed in a week. Then there was breakfast -- not edible, cold and gross. Had a night booked there for our return trip and promptly cancelled.
        Apr 7th, 2024

      • Jim Siterlet

        My stay here was disappointing. The property was not very clean and poorly maintained. Everyone I encountered from the staff seemed miserable. My room was not clean. I found hairs, condom wrappers, soda bottles and stains from prior patrons. The toilet was broken and had organic matter splashed on the rim and inside i went down for breakfast and they were out of everything I got a cup of coffee and a bruised apple. I wouldnt stay here again.
        Apr 7th, 2024

      • Ann Peterson

        We came with a large group in multiple rooms and they kept us all together! We also really enjoyed the hot breakfast. Wed definitely come again!
        Apr 5th, 2024

      Read Our 383 Reviews

      About
      SureStay Plus By Best Western Lubbock Medical Center

      At the SureStay Plus By Best Western Lubbock Medical Center in Lubbock, TX, you’re sure to find great value and modern convenience. SureStay Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for SureStay Plus By Best Western Lubbock Medical Center?

      A The phone number for SureStay Plus By Best Western Lubbock Medical Center is: (806) 792-5181.

      Q Where is SureStay Plus By Best Western Lubbock Medical Center located?

      A SureStay Plus By Best Western Lubbock Medical Center is located at 3901 19th St, Lubbock, Texas 79410

      Q What is the internet address for SureStay Plus By Best Western Lubbock Medical Center?

      A The website (URL) for SureStay Plus By Best Western Lubbock Medical Center is: https://www.bestwestern.com/en_US/book/hotel-rooms.54089.html?iata=90000018&ssob=BLSSH0003G&cid=BLSSH0003G:yext:website:54089

      Q How big is SureStay Plus By Best Western Lubbock Medical Center?

      A SureStay Plus By Best Western Lubbock Medical Center employs approximately 20+ people.

      Q What days are SureStay Plus By Best Western Lubbock Medical Center open?

      A SureStay Plus By Best Western Lubbock Medical Center is open:
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours

      Q How is SureStay Plus By Best Western Lubbock Medical Center rated?

      A SureStay Plus By Best Western Lubbock Medical Center has a 3.7 Star Rating from 383 reviewers.

      Hours

      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours

      Ratings and Reviews
      SureStay Plus By Best Western Lubbock Medical Center

      Overall Rating

      Overall Rating
      ( 383 Reviews )
      172
      75
      46
      19
      71
      Write a Review

      Noneofyourbusiness McNoneya on Google

      image Love this hotel!
      Noteworthy details: Gorgeous and different pool!

      Melinda Ruzanski on Google

      image Rooms: Awesome

      ty thompson on Google

      image The good: location was convenient driving to San Antonio and the bar tender was friendly.
      The bad: The lady checking us in was not friendly. Very short and seemed more focused on getting back to her tv show than taking care of guests. The room was dirty -- toilet, faucets, walls, floors -- all of it was filthy. Looked like they just came in and put new towels and soap and didn't clean anything. The hallways looked like they hadn't been vacuumed in a week. Then there was breakfast -- not edible, cold and gross. Had a night booked there for our return trip and promptly cancelled.

      Business Response on Google Apr 8th, 2024
      Dear Ty,Thank you for completing the survey regarding your recent stay at our property. Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay with the breakfast service and accommodations. I would like to apologize for not exceeding your expectations as your satisfaction and feedback are vital to our success. We will be using the information you gave us to implement improvements for a better experience and overall impression of our hotel. I hope that you will consider staying with us once again, so we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 806-792-5181.Sincerely,Jay PatelGeneral ManagerSureStay Plus by Best Western Lubbock Medical Center

      Jim Siterlet on Google

      image My stay here was disappointing. The property was not very clean and poorly maintained. Everyone I encountered from the staff seemed miserable. My room was not clean. I found hairs, condom wrappers, soda bottles and stains from prior patrons. The toilet was broken and had organic matter splashed on the rim and inside i went down for breakfast and they were out of everything I got a cup of coffee and a bruised apple. I wouldnt stay here again.

      Business Response on Google Apr 8th, 2024
      Dear Jim,Thank you for completing the survey regarding your recent stay at our property. Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay with the breakfast, service, and accommodations. I would like to apologize for not exceeding your expectations as your satisfaction and feedback are vital to our success. We will be using the information you gave us to implement improvements for a better experience and overall impression of our hotel. I hope that you will consider staying with us once again, so we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 806-792-5181.Sincerely,Jay PatelGeneral ManagerSureStay Plus by Best Western Lubbock Medical Center

      Ann Peterson on Google

      image We came with a large group in multiple rooms and they kept us all together! We also really enjoyed the hot breakfast. Wed definitely come again!

      Business Response on Google Apr 6th, 2024
      Thank you so much for your five-star rating, Ann! It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and breakfast. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!
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      Overall Rating

      Overall Rating
      ( 383 Reviews )
      172
      75
      46
      19
      71

      Write a Review

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