Ann Arbor, MI Bank

Jeremy Shaffer is the most knowledgeable mortgage banker I have ever run across in my career as a wealth manager. He has helped countless clients out whether or not they ... more

I needed to deposit a check and use the funds to pay vital bills, the clerk's manager helped me to deposit it and said that part of the funds would be available next day. ... more

I have been going to the main Chase branch on Main Street since it opened years ago, and I have generally been happy with the service I have received. Banking rules and p ... more

I had a good experience (by phone) with the manager today - he was very accommodating in resolving my issue.

Friendly staff, many convenient locations

Ive always had a positive experience from this branch. From opening a CD to typical banking transactions.

Bank is trash. Workers are pretty much useless. Just go a block down the road to any other bank.

The Branch Manager Usha is awesome. Great customer service and they really go out of their way for people.

Empty lobby, empty offices, empty couches. They told me it would be an hour and a half wait to close an account. I'm sitting here waiting watching employees avoid eye con ... more

Beware, they will sell your mortgage loan. Because they are local it never dawned on me they would seem my mortgage before the ink was dry. So much for dealing locally!

A quick deposit took ten minutes. One teller? Sad and frustrating. Back again 8/1/2019....the absolute worst bank in Ann Arbor. The teller seemed as interested in her job ... more

Misleading, will take advantage of you every chance they can.

If I could give a lower rating, I would. What a disgusting group of women who work at this branch, from the tellers to the so called manager. Absolutely toxic and disresp ... more

I dont recommend banking here.

Your hours show you're open. I walked almost a mile in 8 degree temperatures only to see a sign on the building that you are temporarily closed. If it had just recently b ... more

Always pleasant

They took care of my needs and I'm very pleased.

I AM SO EXCITED TO BE BANKING WITH THIS BRANCH! Amina, Alex and Mandeep treated me like I was a millionaire(maybe I am in training). They gave me over the top, kind & pr ... more

Tried to get added to my wifes account today and the lady that we dealt with does not need to work with the public. She was extremely rude and dismissive and when i sugge ... more

Lacey (sp?) was amazing and a pleasure to deal with.

TCF has the absolute slowest ATM machines of any bank. I don't understand how it takes an ATM at Chase less than 2 minutes to deposit 150 bills but no matter what TCF I g ... more

Employees don’t know what they’re doing. They will charge you every little fee they can. Definitely do t support small businesses. Worst bank I’ve ever dealt with ... more

I only used this PNC branch for a safety deposit box while at UM but everyone I interacted with in setting up and using the box was very friendly and helpful!

Good PNC branch with friendly and well-informed employees. One note about this specific branch is that they will not take coin rolls because they are a "cashless" branch. ... more

How would you rate this CUSTOMER SERVICE today?!! - After searching Website thoroughly, no information if they take loose coins so, I dial Stadium drive 53rd Branch phon ... more

This isn't the most convenient location if you're driving but great for walking. The management and staff are so nice! Always very helpful when I have called in w ... more

It seems like the ATM always has technical problems at this location. Disappointed every time.

Bad

Loan specialist left early. Even though I had an appointment.

not there

This branch is horrible. Besides the ATM, they do not have cash. Also, they hate freedom, they harassed and lied to a news reporter who was recording video and audio on t ... more

Came in today looking to either close my account or talk about opening a different one. I quickly made up my mind when I opened the door and was met with this loud gratin ... more

Five stars all the way to Ann Arbor State Bank and mortgage officer Sean Breeden! I called Ann Arbor State Bank recently when I was shopping for a new mortgage. My realt ... more

Ive been to this branch 3 times and each time they dont help. They are unhelpful.

I have belonged here for over 30 years. They have helped me with many financial issues. Every staff member takes time to make sure your banking needs are met. I cant reco ... more

I have been very happy with University Bank. Mark Koepf is 'my guy' at that bank and has always been incredibly helpful, friendly and thorough. Great bank!

Awful!

Tried calling multiple times, nobody answers the phone. Debating banking elsewhere

John Simpkins and his entire team at Level One Bank were a dream to work with! They made the entire purchasing process a breeze! Not only was John super friendly, he was ... more

Great local bank in Ann Arbor with great personal service. Truly best customer service that one can expect....

Has hours posted they are open until noon on Saturdays. Doesnt say online that only the drive-thru is open. You can do everything at an ATM that you can at a drive-thru. ... more

Very nice staff paired with a terrible online banking solution that will close your account without notice if you don't log in often.

the bank looks pretty nice inside,very polished.just since the bank understand this new name huntington thumbs there noses up loading the net spend card. at any rate im g ... more

Horrible customer service. Always long delays. No managers in branches. No response to customer requests. Their online bill pay subtracts the payment immediately regar ... more

Horrible experience manager or who ever she is needs to be fired. Made me sign the check twice add a finger print and still wasn't satisfied it was me. I wish I could giv ... more

Went to cash a check written on a bank of ann arbor check, wanted to charge me to cash it because I don't have an account there. Why should I pay to have money to cash a ... more