Chemical Bank

Horrible customer service. Always long delays. No managers in branches. No response to customer requests. Their online bill pay subtracts the payment immediately regardless of whether or not the check has been cashed. Avoid at all costs.
May 20th, 2021

Mar 30th, 2021

Would score ZERO. Since the merge to TCF bank, the website is awful. Using my ChemBank un & pw, it gave me error. On the phone you can't get in touch with a person. Wait times are ridiculous.... I waited about 30 minutes the first time I tried to call and she transferred me which put me into another 60+minute queue. Hung up. Next time I called, I waited for 90 minutes while I was doing other work around the house. No answer, got sick of waiting. Now I need to drive an HOUR just to get information about my loan because the office is now forwarding to the TCF toll free number.
Jul 28th, 2020

I made the mistake of opening a home equity line of credit with Chemical Bank in the Spring of 2018. I completely paid it off 6 months later based on their specified payoff amount and procedures, but they misapplied that amount between interest and principal (they over applied the payment to principal by $7.11). They then sent me to collections for $7.11 and filed negative marks on my credit report, even months after admitting it was an accounting error on their part. These people are nearly criminally incompetent at every level. I wouldn't trust them with my children's piggy banks.
Mar 10th, 2020

Ive been with this bank for a long, long time. Way back before Talmer merger. Be VERY CAREFUL if u have a loan here. In fact, MOVE IT NOW!!!! Plus, customer service has dropped off a cliff. Moving 8+ accounts away from them this week!
Feb 11th, 2020