KeyBank

I needed to deposit a check and use the funds to pay vital bills, the clerk's manager helped me to deposit it and said that part of the funds would be available next day. The money was not available the next day so I stopped by to see what was going on and they placed a hold on the check for a week. I have been banking with Keybank my whole life and I have never had an issue like this. I am now unable to get the check back or cash it elsewhere and I have to wait a week for it to clear. There is no reason for this, I have always been in good standing with them. I would have never tried to deposit it if I thought this was a possibility as I explained the direness of the situation to the manager. I will be moving all of my accounts to a transparent banking system as soon as possible they do not care about their customers financial needs. If you are looking for a true HASSLE-FREE experience AVOID Key at all costs! EDIT: After calling customer service they explained that it is an automatic hold due to the check amount and that the branch manager should have never told me that any part of the funds would be available the next day. There is nothing they can do to get the funds to me and the soonest I will have access to the money is 11 calendar days after deposit (due to weekends and a bank holiday). If I could rate 0 out of 5 i would.
Jun 13th, 2023

The banker is very rude. I was just trying to open a business checking account. I told her that I have been banking with Bank of America already. However, she thought it was confusing to her and it didnt make any sense why I still wanted to banking with key bank I explained that I had a plan to open account with my daughter who lives in Ann Arbor. I guess my explanation was not good enough. I was not welcomed at all. It was a sign to stay away with this Bank.
May 2nd, 2023

The staff is very friendly and helpful. It's a great place to bank.
Nov 29th, 2021

Very professional staff, all covid conscious. Which is wonderful with everyone being so sick at the moment. Also several helpful insights to grow and maintain a healthy credit score. Definitely recommend this location over others.
Nov 8th, 2021

Wouldn't let me cash a check issued at their own bank without exorbitant fees. I have no idea how that makes any sense, and the daft expressions and vapid responses from Larry the clerk crushed my hopes for humanity much less the bankers here. Take your business and money elsewhere.
Nov 5th, 2021