KeyBank

I AM SO EXCITED TO BE BANKING WITH THIS BRANCH! Amina, Alex and Mandeep treated me like I was a millionaire(maybe I am in training). They gave me over the top, kind & professional customer service. Amina took extra time and even helped find the right checking and savings plan for me. Alright, so my first transaction had a few extra zeros and some timing issues. When I say they went out of their way to eliminate my concerns and accommodate my needs; I truly left feeling proud to be part of KeyBank. If you have a Business-I encourage you to call and ask for the Current special going on for New Accounts. I am making money with this plan. Thanks again Plymouth Rd KeyBank!!!
Aug 9th, 2022

This branch is great! Extremely helpful in finding your financial needs, courteous
Jun 12th, 2019

Susan Cabella at this Branch (Plymouth Road Key Bank) wasted my time selling me a product without telling me about fees that made it useless to me.  I asked plenty of questions, so she either does not know about what she is selling or was misleading me on purpose.  She did not make it right when I told her about it.
Aug 22nd, 2016

I have been a customer with this bank for more than 10 years. They have shown a consistent indifference to their customers, including me. My local branch is this one, 2421 Plymouth Road, Ann Arbor; I have also done some of the banking at their local headquarters downtown.Their online services are out of the 1990s, their tellers are rude and indifferent, and they are the only bank I have ever used that has actually had a drive up window make a mistake in delivering cash.I would recommend you find a bank that has better online services, unless you like to drive to your bank to visit with the rude insolent and unpleasant people who staff this bank.I'm going to another bank. I may find that it's just as bad - remember these are the same big banks that nearly ruined our economy in 2008 and have received zero punishment for it.But I can always hope.
Aug 5th, 2015