Cleveland, OH Bank

Waited but service was good

Your new neon sign super sucks. Obnoxious.

I love the ladies here ! And this is the only place I'll ever go

Always eager to help you out with your banking business the minute you walk in

A little old lady asked me to help check her balance at the ATM machine....so I pushed her over......nice people work here......:)

good work willing to take care of you

This branch use to be a great place to do business, however the new branch Manager is awful a seems a bit racist. Terrible Customer treatment. EveryTime I go there its an ... more

Todd is such an asset to citizens bank. He answered all are questions went above and beyond. His professionalism is unmatched. Thanks again!

First! THIS CU IS HORRIBLE! Moved to OH from another state. Let me also say, I have a bank, one of my major creditors, that I am WELL established with. At the urging of a ... more

Not an easy entrance or exit. ATM is not connected to the building. Separate in parking lot.

I have never had a problem with this bank or it's employees. They always greet me with a smile and they take care of my questions and help me with any of my issues.

With a bad back, short hours dont work for me, and representatives have made me move chairs around their office against advice of my physical therapist while in treatment ... more

Called Chase this afternoon to ask if they had a notary available, they said they did. I then showed up and waited 30 mins until 10 mins before close at which point they ... more

5 star's great

Always have just what you need

Just email y'all because machine stop it list $160 no paper did not print out was still have to finish stop put money in there

Had little problems with the withdrawal of some funds but overall friendly staff and very helpful! The teller Eric was very friendly and quick with his service, I'm more ... more

HANDS DOWN THIS IS THE BEST LOCATION IN THE STATE! JACQUALYN ALWAYS FIX ANY ISSUES WITH A SMILE. IM ALWAYS HAPPY WHEN I LEAVE THE BANK!

Friendly and kind

Horrible teller. Her name is Aroniva and she is mean older black lady. She is missing a tooth and shes rude.

I really wish I could give no stars

Horrible bank!!!! 0 stars!!! They promised me a bonus for opening a business account and following some guidelines. I did those items, and they confirmed I did those item ... more

I dont know where this lady came from at the drive thru she is definitely not nice and seems annoyed when she is at the window , her attitude sucks they have a very plea ... more

You will have to wait.

Hey corporate, give these guys a raise. From top to bottom the entire staff are professional, always smiling. They make you just wanna skip the ATM and go in for transact ... more

Friendly, clean and smells good. Quick in and out for savings.

Linda you did the damn thing!!!! Thanks was on the phone for over an hour trying to get my card fixed Linda did it in under 3 minutes

There my bank of course they get 5 stars but the customer service at this beach is definitely for the customer

Great help and service

Fred hands down gave me the best customer service experience.. Huntington up the street was so horrible to me but this guy treated me with respect

Horrible experience, will close your account with no reason. I do not trust him with my money, and suggest others not do so either.

They need better maintenance of the ATM machine, One of Them is always our of service

This is honestly one of the worst banks I've dealt with. When I opened my account I was informed that the money would be on a 5 day hold, because I didn't put it in on a ... more

They obviously don't properly check drivers license or identification when dealing with customers accounts. Someone walked in and withdrew money straight out of my accoun ... more

ElizabethLuff was the worse manager there! always plaid favorites just like the company, always plaid favorites and made it a very toxic work environment.

Everyone I speak with is so friendly and happy to help never had a problem! Love the online and in person service!

Great Bank!

This bank is so convenient to my house and the teller Joe hes so nice and knows what hes doing

Atm faulted out and kept my card while it kept saying please take card. Was treated as less than a person. Was lied to and told conflicting reasons on why they wouldn't ... more

Excellent Staff, friendly and professional.

ATM never works!

I was working with Raquel and I can't say enough good things about her. She was so kind and knowledgeable and I felt extremely confident switching my car loan company to ... more

No complaints from me, very friendly staff.

Had a issue with my account and Brian helped us out

The door doesnt work when I try to get in after hours

I deal with a number of banks across the country and my visit today was hands down the most friendly and helpful yet. Desi and Dave processed a large cash deposit quickly ... more

Good Bank and supportive staff

Opened an account here for savings. Have a few thousand dollars in there and got a notice threatening to charge me $10 a month for not using the account enough. I have li ... more

Nice people,great service that is both quick and friendly.

Love Carol, she's my bank agent