KeyBank

Apr 10th, 2024

Horrible bank!!!! 0 stars!!! They promised me a bonus for opening a business account and following some guidelines. I did those items, and they confirmed I did those items. However, they wont honor their word! It took 3 years!!!! of back and forth with them until they finally made up an excuse why they wont pay it. Steer clear!!!!!!
Mar 25th, 2024

Sep 9th, 2023

KeyBank (Key Investment Services) has held an IRA account in my name for some time now. I've never contracted with them, as the account I opened was owned by HSBC Bank and then sold to First Niagara before being sold to Key Bank. I worked for KeyBank when I graduated college and we all referred to it as 'Fee Bank', because they only make money out of bilking customers. Now I'm one of those customers. I recently transferred my account to another institution to get my money out of their underperforming account and to avoid their continued fees. When the transfer was finally approved, the Key Bank rep told me there was a fee to close the account. The fee amounted to 10% of the account's contents. As the account had been sold between banks, I've never agreed to the fee or signed any paperwork. I've never been able to access my account online either. Lastly, when I called this morning I was also informed that the funds were sent by check. However, when I spoke to the rep previously I was never told it was going to be a check, my documents requested a wire and I wasn't informed this wasn't going to occur. KeyBank has deceptive practices and charges exorbitant fees. No one should be charged 10% of their IRA balance to transfer an account out of their institution, especially considering that the disclosure of the fee was never provided; my account was sold without my agreement to Key Bank; Key Bank offers no other option to avoid 10% of my account being taken except being forced to stay with their business; and the terms of the account weren't agreed to. Key Bank didn't even incur the cost of wiring the funds. Steer clear of using Key's investment services or their bank.
Aug 15th, 2023

The Cranberry branch in Pennsylvania is one of the most poorly managed branches of any banks, that Ive experienced over the past 40+ years of my Professional life. I requested my checking account & routing numbers, from Mike one of their desk employees. My expertise is in medicine health care, so I wanted to have the correct numbers. Well the last two digits were WRONG! This error caused my distribution check to be returned to the sender. My money was then sent via a check to my home address. When I returned to Key Bank to talk to Mike, he said well only two numbers were wrong!! No apology nothing! The delay in obtaining my money results in more out of pocket expenses. No one at this branch seemed to believe that this was a big deal! Horrible customer service, & absolutely no focus on customer service!!
Jul 26th, 2023