Citizens

They need better maintenance of the ATM machine, One of Them is always our of service
Jun 18th, 2023

Lee and Harvard
Aug 12th, 2022

My job uses this bank for our deposits. Every time I go through the drive-through to do the deposit, no one ever speaks to me. No good morning, No have a Good Day.... It's rude! And it's only at this particular branch that we have issues with. This morning whoever took the deposit, didn't say A WORD!! Nothing at all!! That's a major peeve!
Jul 24th, 2022

Apr 26th, 2022

I DO NOT recommend that anyone set up an account with this particular branch, as they are less than helpful and tend to be rude at times, mainly the managers. I agree, most of the tellers are pleasant and very easy to deal with but they are unable to assist when it comes to having serious issues with your account and in most cases will need to transfer you to the manager... and most of the managers are VERY RUDE and UNHELPFUL. In my case, I was transferred to Mr. Gaither. From the very beginning I could tell that he would not be helpful as he consistently cut me off, talked over me and refused to make a simple phone call (per PNC's request) that would have help our employee immediately. Even after I told him that we have several accounts with them, have been dealing with them for 20+ years and lastly, that it would be very helpful if he would make the call to resolve the issue (since Citizen's Bank) was the cause of the problem... he actually said to me "It's not about being helpful" it's about the process. Mind you, there is no standard process for the issue I was having. He could have actually made the call... as someone had done this for us in the past with no problem at all. Ever since the old team left, it hasn't been the same. However, we were able to call the 800 number for Citizen's and were able to get the problem resolved in less than 5 minutes. Again, my issue isn't with Citizens Bank. My issue is with the branch located on Lee Rd & Harvard Ave, Cleveland Ohio. I DO NOT recommend their services at all!!
Dec 1st, 2020