Des Moines, IA Hotel

Place is very nice the staff at the front desk are very nice the restaurant is very delicious I would recommend the salmon

Great room and service.

Grate place to stay if in town. Staff is very friendly and helpful. In a great location to get to anything you want to do. The only things I think need work are smart tvs ... more

Reserved a room so our grandson could swim but found out when we got there they didn't have a pool although it was advertised as having one and a hot tub or spa. We left! ... more

Great hotel still close (20 minutes) from the Orpheum Theatre yet much more reasonably priced than down town!!

Great stay very clean

Decent, clean, awesome breakfast

Staying here for two nights and upon check in paid for two nights in the attached parking garage. Returned the 2nd night to find the garage full due to a concert nearby ... more

I will highly recommend this place. Great customer service, nice people that work there. And top notch valet service

Breakfast staff was great. Room was dirty, and the chlorine smell from the lobby does deep into the rooms as well. The desk staff does not assist with minor issues they u ... more

Double charged for room and the refund process can take up to TWO WEEKS. Multiple phone calls made between Bank and hotel. Not worth the hassle in my opinion

Everyone has been beyond nice and willing to help and offer advice for us visitors will definitely recommend Noteworthy details: Paris was amazing and offered advice and ... more

Not only did I hear about BED BUGS. This hotel Assistant manager stole money from my family. We are a family of 5 and had an emergency, it was personal but they would not ... more

BED BUGS... bites on my legs. The manager handled it well, but I would check your bed. Brought one of the bed bugs to the manager in a cup that I had.... I was told that ... more

Great bed in a quiet room. Very accommodating as I'm a smoker. Great hot breakfast items daily, staff always smiling!

Terrible customer service. General manager has no heart. We had a reservation and needed to cancel because my 5 month old baby was admitted to the hospital and couldnt go ... more

Great location, love east village. The staff is always very welcoming and Loretta was great, answered all my questions and suggested some great local spots! Ill be back!

I notice the manager is racist, he does not take kindly to other races. Especially if your black. I can feel a unsettling feeling as if he didn't me in building. After re ... more

Clean room, comes and said hi and would talking to make you are Manager a real good and talk with you. If need some thing and she will get it and asked before left asked ... more

This is the worst hotel Ive ever been to. The front desk lady was very disrespectful. The big heavyset fat Manager) white guy came out very unpleasant, refused to assist. ... more

Stayed on 4/3/24 & 4/7/24. Only hotel on the East side of Des Moines city limits. Right next door to the State fairgrounds. When it comes to what your paying for what you ... more

Was not informed of parking fee when I made reservations!!!! My bill went from 750 to over 900 I have nvr heard of a hotel charging a parking fee when ur staying at there ... more

nice hotel, clean and friendly staff with hot breakfast.

Normally not one to complain, but the floor I was out on was recently renovated and I will say, if I was the owner of the hotel I would want some money back from the comp ... more

This hotel needs new room service. I checked in and had to switch rooms three times. The first room didnt have air conditioning and there was trash everywhere. Second roo ... more

Dont stay here. The smell of Pot was awful in our hallway, asked for a different room. When getting to our new room, there was garbage all out in the hallways, a party go ... more

They say you get what you pay for, but you get even less here. Front desk staff in the evenings doesn't have a good grasp of the English language, making getting assistan ... more

Upon arrival checked things out in the room. Asked for another sheet for one of the beds, looked worn out. Unopened alcohol in the fridge. Hot tub didnt work, one of the ... more

Y I K E S. dirty, broken and out of date. Barely slept, barely working AC, no ice.

We loved our stay! The space was amazing and just what we needed. It will be hard to stay in a hotel ever again.

The lady in front desk is so nice i have 5 months living in there and love it

Quiet. Close to good food.

Very nice place for the price

In the area for business and this fit the bill. It is different than most hotels since it appears to have a tire in with the neighboring trucking company. They had a comp ... more

My husband and I just celebrated our 10th wedding anniversary and wanted to make a short drive to Des Moines. After reading the reviews, we decided to stay at Des Lux. Fr ... more

You can tell this property is well-managed and maintained.

Quick easy check in. The room was very comfortable. I slept great. It's a big parking lot for my box truck so that was awesome. The pool was nice and the hot tub looked g ... more

Top notch facilities and staff.

I have had the pleasure of visiting Des Moines for months at time over the past year and a half from Southern California! Iowa Nice is a real thinkgrowing up in Michigan ... more

Infuriating system. Just want to ask a human what time their shuttle starts running before I book. The bot insisted that I answer them when and for how many nights. Utter ... more

Staff stays out of ur business!

They canceled my reservation last minute without letting me know. And the young man at the front desk was a jerk about it. Noteworthy details: They will cancel your reser ... more

Very clean and the stuff nice and sweet and the manager is very nice

I came to des Moines to watch concert. some where got my credit card info yet this hotel needed my ID and didn't have it. They charged my card I had to cancel it. Watch t ... more

Great room for a great price! Friendly staff and pet friendly. Highly recommended!

Reserved a pool side room, they gave our room away due to checking in at 5:30 pm, dirty towels on the bathroom floor, mold on the ceiling and walls, beds were horribly un ... more

Nice clean hotel with friendly staff

Female manger rude and stuck up refused a room because she claimed she needed all ids for the adults even though room was only going in one persons name worst place over ... more