Courtyard by Marriott Des Moines West/Clive

Steve Dicken _{on Google}

Apr 7th, 2024

Not only did I hear about BED BUGS. This hotel Assistant manager stole money from my family. We are a family of 5 and had an emergency, it was personal but they would not refund even though I could not go on this trip. I had to tell them about my persnoal situation with my father having a heart attack and hoped they would give me my money. They do not care. This hotel will steal your money even if you cannot make it to the hotel. Then they will tell you all about how it's the policy and no exceptions. I wouldn't think a multi billior dollar hotel chain would need the money more than a family of 5 in a struggling economy. I had to work 7 hours of my life to pay for that hotel and they just stole 7 hours of my life that I had to work to pay for that. I wish we could of went on this trip but glad we didn't stay there due to the BED BUGS. However I wish I could have that 7 hours of my life back so I could use that money to buy food for my 3 children. MATT HOOD is the assistant manager. STAY CLEAR OF THIS HOTEL AT ALL COSTS!!! RUN AWAY!!!
UPDATE:
I have tried calling to leave a voice mail for the General Manager, I was able to but forgot to say my phone number on his personal voicemail. I have tried calling back numerous time and Matt Hood and his front desk clerk are just picking up and hanging up. I would like my money back and ignoring me is how they are currently dealing with the situation.

Midori Sakae _{on Google}

Mar 10th, 2024

Comfiest bed Ive ever slept on, front desk guy was super nice, cool and helpful. Clean room and great location!