Phoenix, AZ Car Rental Agency

Speedy service

When you get off the Phoenix airport train to find the budget line out the door and curled back took 1.5hr+ wait if not longer and they didnt have the car we had reserved ... more

Avis Preferred is a joke. Just waited 30min for my car then had to wait 10min to get out of the garage.

It's a good experience getting to the rental center now, but the train ride can take 15/20 mins..ensure you have the appropriate car rental app on your phone for a speedy ... more

Garbage customer service. WARNING!! Just because you have a confirmation for your rental doesnt mean that they actually have a car available for pickup. There were no ce ... more

Loved renting a car from SIXT. Picked up a BMW X3 at Sky Harbor. Process was easy, no wait times. Car was great. Highly recommend.

I have called the customer service number more than 10 times over the last two weeks (Feb & March 2022). Never an answer and message machine is "full" so I can not leave ... more

I rented a car here because I was having my car painted. I return the car without any issues, and the employee gave me a ride back to my car. Two days later I received a ... more

I made a reservation at this location today and got here early. Now they are saying they are sold out of vehicles. They never contacted me and told me not to come. This w ... more

Ordinarily, when I reserve a car and am offered an alternative I take it because it's usually an upgrade. This time, when I showed up to pick up the AWD/4WD SUV I'd reser ... more

Fast, easy and great customer service. Reasonable priced. Thanks!

Always great service with enterprise!

Excellent service from the walk into the door until the car return. All concerns and questions were answered.

Picking up and dropping off vehicles went very smoothly. They upgraded the vehicle at no extra charge. Steven B provided help how to get to the guest parking lot.

branch manager COLBY BRADY IS RUDE AND RACIST. STAY AWAY FROM THIS LOCATION. i will be contacting corporate EVERYDAY until they do something about his behavior and lack o ... more

Customer service was fantastic. They were very busy and were running through issues with other customers but remained calm and composed. Friendly staff

Always a great experience. The customer service is fabulous. We rent from this Enterprise at least 4x per year and always the best!!!

Excellent customer service from Sammy and Brittney.. they accepted my car returns even after they close 30 min ago.. will come back for another trip

Darrell epitomizes professionalism in every aspect of his work. From his meticulous attention to detail to his unwavering dedication to excellence, Darrell delivers outst ... more

I have been to this branch many times. Always friendly and helpful.

It takes an inordinately long time to physically get your car from Sky Harbor rental car center with Avis. It was too much time at the Avis desk (long line), much upsell ... more

Perfect car for our trip. Good communication and contact less pickup and drop off.

Great service and very cordial!

The owners are very kind, polite and helpful. I felt as though I could trust them and that they would take care of me. I really appreciate them. Also, they have an office ... more

Trying to rip me off weeks after dropping off the car - no proof, no indication of damage, just a bill after they said they repaired. Attendant took the car and said no ... more

Easy to reserve vehicles, pleased that we got exactly the car that we wanted.

PAID IN FULL IN JANUARY FOR MARCH RENTAL. 3AM DAY OF PICKUP WAS TOLD NO CARS AVAILABLE. ZERO STARS.

Great cars in working condition

Rented a car for a month it was a great

Car was nice and clean excellent service decent location

Best and easiest car rental we have experienced. No hidden fees, simple pick-up & return and polite staff. Would absolutely rent here again.

Good service but not that much people

This location is wonderful. They go out of their way often with great customer service, because of this I rent from here monthly for work.

If you returning your rental car here which your rented from another state/city then this isn't the place for you. Returned rental 5 days back clerk said system is down r ... more

Very poor customer service from the lady at this budget rental. One day into my rental, I'm in 30 degree weather at 10PM when my car wouldn't start (it says key fob batte ... more

This is the first time I have been to the rental center via the train. So much of an improvement over those busses.

When I checked in there were computer issues. I had to run my credit card multiple times (with computer restarts in between). The front desk guy was less than helpful or ... more

Rented a car for a month it was a great

We were referred to Hart Rentals by a friend and it has been a wonderful experience. Ive been able to have direct contact with those helping with the rental process and I ... more

Smooth dealings

Zach is awesome & super communicative!!

The pro: the service was very good and responsive. They even pay for you to get a Lyft ride to their lot from the airport. Con: its very much a you get what you pay for s ... more

Great service. You can come from airport by shuttle and get the rental car and enjoy. There are many rental service options.

The car I rented came equipped with wonderful in-car entertainment options. The music and media features made long drives more enjoyable and entertaining.

No wonder they have 2.6 stars. They dont respect their customers, their company dont care about their customers. They will rudely cancel your reservation you made 2-3 wee ... more

Angela was great. Even gave me some great food options for breakfast since I was a little early. I'll use her on all my buisness trips from here on out.

These guys are great. Left my headphones in the van and only realized when I was already on the flight home. I called and left a message, Dave got back to me as soon as t ... more