Budget Truck Rental

Dec 9th, 2023

No wonder they have 2.6 stars. They dont respect their customers, their company dont care about their customers. They will rudely cancel your reservation you made 2-3 weeks ago giving excuses saying truck is not available anymore. what does a word RESERVATION mean in their language? You only accept the reservation when you have the truck available. 3 weeks before i booked a truck, i had planned everything 3 weeks in advance and last day when i had to go get the truck they cancelled it on me. Edit: now i read reviews and i am not the first person they did this to. This is a scam location!!! STAY AWAY!!
Sep 29th, 2023

People deserve recognition and thanks when warranted, although few receive theirs because we do not spend the few minutes to. I have been driving motor vehicles for over 54 years, and renting them for almost 50 years, all across the country. The staff at Phoenix Budget Truck Rental on Indian School Road in Phoenix Arizona deserve the recognition and thanks these few words may convey to them. Although not particularly well dressed when there, and hadn't shaved in days (a freedom of mine that I exercise occasionally at whim or will) I was treated with the utmost respect and professionalism by all the staff, just as readily as when expensively clothed elsewhere. From Pro Multi-Tasking Theresa doing my Rental while simultaneously answering the phones and running the front office, to Khayla in the back office popping in and out of the front with a definite handle on the pulse of the business, to Jim on the counter, who has to be a Top contender for Nicest Guy in the Whole World, this Tremendous Trio was soldiering and shouldering on, cheerfully, without regard to the failure of the AC system to the building, the glacial response of the landlord of their building to remedy, and their own abatement measures by utilizing portable ac units in the lobby for the benefit of the customers, really effective only when within proximity-which staff couldn't have had any benefit from at all, their focus on their customers and not themselves. In spite of all this, the Triumphant Trio swiftly and deftly handled the customer load with courtesy, professionalism, and a remarkably cheerful countenance. I applaud them and laud them, each and every one, more than deserving these words alone, and should well be considered for salary increases (Corporate: are you listening or reading?) which is entirely appropriate and commensurate with their widely varied skillsets, gained only by focus and dedication to us, their clientele, and practiced and performed long enough to have gained the experience to be of considerable benefit to the company, each of them sterling representatives of the Avis Budget Group.
Jul 16th, 2023

Reserved a cargo van for 12:00 pm pick up. Drive 30 miles to go get it. Was called 15 minutes before my reservation and left a voicemail saying they couldnt honor that reservation. I dont answer my phone while driving and made it to the location. The staff could/would not offer any alternatives and wasted my time, money and gas. Go next door to the uhaul. The cost is a little bit more but at least you get what you reserved and their inventory is accurate.
Mar 15th, 2023

I reserved a truck well in advance, about a month and a half in advance. I am moving from Phoenix to Texas. They called me a day and a half before I am scheduled to pick the truck up to let me know that my reservation will need to be cancelled. I am a single mother on a "budget" so this hurt me financially. I had to find a different truck with a competitor and they offered to pay $250. There is no amount of money that will cover the emotional anguish I experienced. Also $250 does not begin cover the different. I had to reserve a smaller 10 foot truck instead of 16 ft, which will not be enough room for all of my belongings.
Nov 22nd, 2021