Chicago, IL Car Rental Agency

Had a blast! Got my husband the 911 for Fathers Day and he couldnt have been happier. Evan was very accommodating and responsive. Highly recommend.

Great service by Zack. I was able to enjoy my visit to Chicago.

I rented a Tesla and it didnt come with the right adapters so I spent the morning looking to charge and then when I couldnt charge it I got to spend 2.5 hours on hold wit ... more

When given the rental car I declined all rental insurance and declined the gas fee. The receipt confirmation email I received incorrectly showed that I agreed to the gas ... more

Customer service at the Cedar Rapids IA Airport was outstanding. He (Van Clark) made feel like a customer.

Super efficient check out and return.

Exceptional Service from Damian at Enterprise Rent-A-Car! I recently had the pleasure of experiencing outstanding customer service from Damian at Enterprise Rent-A-Car, a ... more

Great Customer service!! Always have me in and out with no problem. Office is clean and laid back unlike other ones I have been too.

Rented a BMW for 2 days for $126. Car was not inspected at pickup but when returned a small scratch was noted on the door Received a bill today from Sixt for $516.50 to ... more

Good service. Dan provided great service the environment w the staff w as friendly and casual.

Very satisfied, there was a free upgrade to a Cadillac SUV. The vehicle was picked up without any waiting times. The staff were very friendly. Return was made outside ope ... more

I want to rent a car this summer at your office, drive to Toronto, Niagara Falls and return at OHare Airport Is it possible?

The car was 30 minutes late nearly lost my flight. the driver was driving too fast. beware of the dispatcher James. He makes excuses for bad service. I will download uber ... more

Really nice vehicle. Great customer service and very easy check in & check out. Our trip was awesome and we will definitely be using them again. Recommend to everyone!

Fast and easy service ( pick up/return). Rental was very spacious. I appreciate them staying open late. I dont know if its your policy across the country; but that reliev ... more

Great service!!!

I can't overstate how poor the customer service is (or this location may not exist?!?). We had a confirmed reservation that involved delivery of the car to us, and when w ... more

Very helpful and caring

When calling, there are too many buttons to push to get to the actual office, the hold time is too long, and half the time it disconnects before reaching a person. But I ... more

I've NEVER rented a car that took 1hr and 45 minutes with a reservation via my insurance. There was ONLY 1 person working. I was over charged also. In the past you recei ... more

Very frustrated with the service of this location. I had a booking for 12 pm today. I showed up to pick up my rental and I was turned away because they had closed already ... more

I want to thank entire prize for there service on the two rental cars I have rented I will recommend everyone to them and I appreciate them for the good service I had tha ... more

This specific enterprise location is the most mismanaged site Ive ever been to. Several times, I rented from this site. I will not be going back after arriving to the loc ... more

They dont honer their own reservations. No email sent to inform one of a cancellation or lack availability. Agent doesnt provide assistance to secure vehicle.

why are you not giving a deposit of $ 300 ???? why such an attitude ???

Quick and easy service. No pressured upsell.

NEVER RENT HERE. Unless you're white and have triple the amount of your rental cost on a major credit card. I arranged the rental through Priceline but Alamo did me no fa ... more

Always courteous with smooth transactions

Staff efficient and friendly. Surprised us by giving a discount because we returned the car a few hours early.

From the time I was picked up from my location, Miss Joya followed up by calling to make sure my needs were taken care of. She was prompt, attentive and very professional ... more

I had a great experience! The people here make the process quick & seamless & Clinton was the best ! Understanding, friendly & calm. From beginning to end, he made sure I ... more

Always a pleasant experience from start to finish. Started in Chicago, ended up in Daytona Beach.

Makes DMV seem like a fast lane!!!!!

Outstanding Customer Service!

I am currently in the store still waiting for someone to check me in. It has been 20 minutes and there is apparently only one person working who can get people checked in ... more

Evin went above and beyond my expectations. Great customer service and clean cars. Highly recommend!

Nice staff

Terrible! Ive been traveling all day and my entire day was great until I got here to see one person working a line of at least 40 people. Each transaction takes anywhere ... more

Boss Rentalz was so accommodating. The cars are clean and roomy. Customer service is beyond measure. I would definitely rent from here when in the Chicago area again.

Drive Sally has the best people, the best service, the best mechanics & the best rentals for gig work in the industry. Ive been a long time renter & have dealt with many ... more

The staff working at the office are friendly and try their best to help on issues and problems. The real problem(s) are that there is no customer service phone number. Al ... more

The employees were nice and very helpful and the car was in excellent condition

So I rent reserve a car through Payless. I get here at 951 reservation pickup at 930. No one is here. No employees for a prepaid rental. Fraud to allow a car to be pa ... more

Should have read the reviews on this branch prior. Given dirty car. Customer service unhelpful throughout whole process.

When it comes to this specific location, the employees are very professional and treat me with respect. However, when it comes to the policies set by corporate, they are ... more

This place is trashy

Staff was kinda rough at first but we managed to work everything out would recommend this place only because it's not a corporate station and I support small business

Terrible Budget branch, chaotic and unorganized. Had booked a full-size car, but was literally downgraded to a Civic which hadn't even been washed and without any price a ... more