Fort Myers, FL Cell Phone Store

Great branch good customer service

Excellent customer service for a small store better than the big chain stores

Billy was great and so helpful!!!

Went there to unlock the mobile. Chris helped on this and gave relevant information.

Good

1. The worst cell phone carrier in the u.s. 2. 2nd rate junk phones from secondary manufacturer. 3. 400% mark up on phones 4. Worst cell phone coverage 5. Poor customer s ... more

Thank God Patricia was working today!! I was able to purchase a new phone for a reasonable price finally after visiting two other locations and being told the cheapest op ... more

My phone had fallen and shattered. I was greeted with a smiles as soon as I walked through the door Fanuel the agent was available to help me. He was very knowledgeable. ... more

Terrible, was blindsided by a false upgrade. Shouldnt lie to the customer

The service was great information and I was able to accomplish more than I expected. Special rates, discounts and super special gifts I did not have to pay for or be out ... more

Abe was very knowledgeable and helpful. He explained the promotions and helped get our account in order to maximize our options.

Great service. Nice staff! Camilo in peticular was great help and very professional. Very clean facility. Highly recommend location.

Well well well, it looks like I get to sue you after all. I bought a phone in July of 2023 at this store, they claimed it was a brand new phone, I just found out through ... more

This place says its open and it is store hours but they don't like dealing with people and lock the doors

In January 2024 I paid off 2 phones, got 2 new phones with promotional credit for no payments on the 2 new phones. Still getting charged on each new phone as of February. ... more

Get service , super deals.

Customer service here is pathetic. Bought new phones and was told cases were being provided at no cost. Got my bill and I was being charged. I called the store and they s ... more

Location shutdown

Awesome store!

Semaj and Jadon are your go to employees!!! Obviously they were working when we were there to replace a stolen phone on vacation!!! Our service was above and beyond!!

Excellent service by the black haired cuban girl, explained every detail and was straight up about everything, she knew everything in detail and thats why i appreciate th ... more

Mediocre @best

Walked in she gave me great eye contact and came over right away then with a friendly smile asked what I needed and took care of me in 5 mins

No stock available I kept asking for my upgrade price an he kept charging me full price some of his signs are outdated and say old cheaper prices and he's upedd the old p ... more

Cons

The best, got what I needed very fast. Great service

Leo was amazing - super friendly and very competent. Accomplished what another store wouldnt and couldnt do. Thanks for hiring great!!!

The Salesman is a mediocre teenager who made me wait for an hour while he chatted with his elderly friend stopping selling an iPhone 14 Pro Max phone that I didn't have t ... more

Great service, fast, and helpful definitely recommend if you have any problems with any of ur devices

Best Service!!! Reasonable !

Very lazy employees, walk away if youre a business customer. Ive had a business account with them for 3 years and every time I walk in for assistance they give me a phone ... more

Tried getting some phone info from the rep on duty. She didn't even try. Just kept telling me she didn't know. I'm assuming she was just there to sell. Not helpful at all ... more

Very bad service, they make you wait a long time, get your act together

The staff in the store on 41 was so helpful in switching and getting us set up.

Our agent AJ was outstanding. He recommended a plan and a new phone that actually reduced our monthly payment. His dedication to customer service and securing the best op ... more

Phillip is the most helpful T-Mobile employee he really knows what he is doing. I went to a couple t mobiles who couldnt help me out but he was able to fix y issue within ... more

Awesome

Always Great Service here. Abe is very knowledgeable and very helpful he needs a Raise. He's why I return here always. Two thumbs up

Very nice and helpful staff, helped me choose a new phone and case for a good deal.

Sara A was awesome! Sold me century link and we wil be back soon!!

Very knowledgeable employees, helped me alot. Good prices on their phones too.

These people will lie about everything...DO NOT DO BUSINESS WITH THIS STORE. Horrible slimy business practices.

I got a message from Metropcs saying I might qualify for a $30.00 discount on my cell phone every month! Thanks to a government program. I went down to the local office a ... more

I brought a PlayStation 5 to get fixed and left with it scratched up and half way working then they wanted extra money to fix something that should have been included .Ho ... more

Had a odd problem w/ very old computers, expected to take a while. The tech had 2 built overnight. Didn't expect that. They work perfectly. The price was more than fa ... more

Louis was amazing came in for a quick repair he got me in and out I appreciate u louis

This guy is awesome!! Super knowledgeable. Fixed my phone when no one else was able to do so. Fair prices and My phone is good as new.

Always a pleasure

Great phone service been with them for years thank you all