Phoenix, AZ Bank

Everyone in this office is always cordial, knowledgeable and helpful!

I had an issue with my account and I was able to schedule a meeting on my app with no issues. I walked in and was greeted, notified the time it will be for me help and wa ... more

Always very nice! I've never had any issues and have been using them for years

David gives great and professional customer service 👍🏽😊

Awesome people Chandler is an awesome banker!

ATM gives $50 & $20s.

I've been a member for over 40 years. The staff are awesome. The 3rd Street Mgr and Asst Mgr are so kind, helpful and caring. You're going to love the service and opportu ... more

In office people are great, but their online system is trash. With my work schedule I need their online system to work, so Ill be closing this account once I can get a we ... more

Very young employees that look right out of high school.

Believe the rating,horrible service.instead of helping people this is what they do here.

Beware! Do not open an account at this bank! EVER! Location does not matter. The bank itself sucks and have no regard for long term customers!

Failed to inform me that there was going to be a hold on my paycheck after I deposited it. This is the second time this has happened. Im sick of this place seriously. For ... more

I recommend this excellent bank

The bank is so ghetto they do not even honor their own checks. What a joke. Now I need to drive all the way to Gilbert to cash a check issued by this bank .

They are very attentive but there are only 3 branches

If you're a business owner you're out there you're probably looking for a banker who is not only going to guide you through the process, but also be responsive, informati ... more

Your teller was/is confident, knowledgeable and I really trusted her! She is new to the position an knows her job as if she'd been doing it for years! Not to mention swee ... more

This place is so incompetent. First, I had to get a new card because mine got compromised, so I went over to the bank, and their card printer was down. So after driving 1 ... more

BUSINESS GREAT, THANKS,NO COMPLAINTS.

I always enjoy my experiance at the Biltore branch. All of the staff is awesome to work with, Jocelyn and Jacob are always friendly and helpful.Dalia does a great job at ... more

Personal bank accounts can only be accessed through a middle man called SaveBetter. Normally wouldn't be an issue but they only let you link one external bank account to ... more

The service was great

From the moment you first walk in, you're greeted, and they bend over backwards for you, and give you a small community bank feel even though they're a large bank!

Very professional staff like you would expect in a 1st class bank. Always treated well and get excellent prompt service.

Great customer service!

We loved FirstBank when we lived in Colorado, so I decided to do my (small biz) business banking here in Ahwatukee. The crew here has been fantastic---friendly and readil ... more

Slooooowwww

Difficult parking and I dont care for the fake friendly security guards.

Don't stand outside if you aren't white, they will call slave catchers...I mean cops, who will arrest you. Chase employees won't ask you to leave, they'll just call the c ... more

If you want a personal touch with an old school feel bank, look no further! Go see Chelsea Seamans and she will take great care of you!

Id leave less than a star if I could. For an upcoming trip I ordered Chinese Yuan and asked for small denominations. Came back to the bank for pickup and was given Japa ... more

NEVER GO TO THIS BRANCH dont even have tellers bankers handle everything and they only have 2 or 3 bankers so youll wait forever

Wonderful customer service! Andrea was extremely pleasant, personable and friendly. Thank you!

All the Staff are Very Nice and Helpful

Best bank Ive banked with since my move to Az. The staff are so friendly and very helpful.

God customer service

Every time Ive come years Ive always been greeted with a smile and courtesy. This seems to be a high demand area and have many customers at once. Despite the demand I not ... more

Actually ,this place very well managed and organized and safe . And I really like the services they provide for their own customers. And there is a manager( Miguel) he i ... more

They support NewsMax and authorize NewsMax marketing on their property.

Staffing issues, always, even before the pandemic. Which results in bad customer service. Waiting in line for longer than 15 mins is unacceptable.

Friendly service.

They are awful! They collect the HOA fees while leaving the subdivision to look like low-income housing.

It was great it was quite.

Obviously

Friendly, knowledgeable, staff. Eager and ready to assist with a smile. Would go out of their way to make my Banking experience, complete. Love this bank and its employee ... more

Thanks and success for you all..Love a Bank Arizona ..Kingdom

Customer service is the worst..

Hugest decline in customer service ever!

Kim is stellar and frankly the best banker I have ever worked with. She actually took the time to help me solve my account issues and provide me with a legitimate solutio ... more

Great bank terrible branch. If you could avoid this branch do so. The bank itself is great but the customer service at this branch is terrible. They are rude and aren't v ... more