Lubbock, TX Bank

The customer service here is horrible! They all have one pace and its SLOW! Gabby is the worst at her job. Not friendly and always rude. If you hate your job that much fi ... more

I want to thank Buffet Factoring for helping R L Building Maintenance factor their invoices, It was an easy process, anyone looking to factor their invoices, call Buffet ... more

Went into the motor bank and it took absolutely forever to get my deposit done. They only had one teller working and a simple deposit of a couple checks and some cash end ... more

My banking experience through First Capital Bank was a very stress free experience for the more than ten years I was with them. After First Capital Bank was acquired by P ... more

I had the privilege of being helped by ms. Amy. She was absolutely amazing in helping me set up a new account. She was honest, and super polite. She did not abuse my leve ... more

I wish I could give 0 stars!! I've been calling this branch for the last 3 weeks and I'm overseas wasting my time waiting on my accounts manager to finally do his job but ... more

Fast friendly service as always.

I was a happy customer until I called about getting a loan and no one has called me back.

This bank sucks

They put my money in the wrong account and I caught it much to the tellers surprise. No apology and no explanation. Makes me wonder who's account that was. If I hadn't ca ... more

What a wonderful personal bank. Their team and tellers are so personal and remember your name! How amazing is that. If you're looking for a great bank with small town ser ... more

This is not a LUBBOCK bank or owned in Lubbock. It is part of Amarillo National Bank. Money does not stay in Lubbock. ^^^^^^^^^^^^^EDIT...just got the reply. The mone ... more

Try City Bank or Lubbock National before this place. This banks processing department is garbage.

Unfortunately the service gets worse and worse every time I come. Wait time gets longer and longer, bankers see you waiting and will take your card then start doing other ... more

My teller was friendly, fast, and efficient.

I've banked at this location for over 20 years, having both personal and business accounts. I have never had a negative experience with Prosperity or American State Bank. ... more

Had a not so great experience with this company. Communication was so hard. Took forever to get connected to someone. Sometimes I was just lead to voice mail that never r ... more

Neil was very unprofessional when assisting on the phone. I had someone go make a deposit for me as I am short on time, having to make a run to the hospital due to unfore ... more

Very bad customer service

Rick has been AMAZING!!!! He has helped me so much!! I have been dealing with an issue with my car for about 8 months now and he makes sure to keep me updated! Goes above ... more

I usually only post 5 star reviews. But this bank gets 1 star. They just lost 100k in deposits.

Dont expect the atm to work when you need it to. Have to go hungry tonight because the atm is broken

Catherine was professional and extremely helpful throughout the process

Kayla is very helpful and has exceptional customer service! Kayla is the best!!!

I have a home improvement loan with City Bank. As a lot of individuals do, I manage and pay my loan online. For the past THREE YEARS I have had to deal with their online ... more

The lady that helped us refinance our car was super sweet and helpful!

Call center transferred me to Kendra. Worst customer experience. She lives to talk down or belittle people. She received the same respect from me. I feel sorry for her co ... more

Excellent customer service from helpful, friendly, competent employees.

City Bank Nation #MrTerriForVP To my HOT/@OU /NG(Guy) es #350

Prosperity Bank recently "upgraded" their online banking portal but in reality it was a "downgrade". Multiple important functions in the old version are no longer availa ... more

No integrity, take no responsibility of their actions, and only worried about making money and not taking care of their customers!

Their ATM failed to dispense cash and said my transaction had been cancelled however, the cash was taken from my account. They then told me there is nothing they can do ... more

This is such a great bank. Everyone is so nice and helpful! If you are looking for a small local bank in Lubbock I highly recommend Western Bank.

I have worked with Rachel, the branch manager, and Whitney, the teller supervisor, extensively. They have gone above and beyond to help me and my elderly father with iss ... more

I don't know why but it seems like every single time I come to this branch there's some major problem. I give them my deposit or my checks just like I do at every other b ... more

I called to pay off an existing loan with Lubbock National Bank. I asked them to transfer money from my bank account with them and then I would pay the rest with an outs ... more

Never had a problem with this bank. All the tellers are very nice and extremely professional

City Bank is awesome, been a customer for years, today I received a fraud alert, they caught it and got me back on track, thank you!

They will comment to reviews with same copy and paste response. They try to act like a local bank, but they are not.

I was greeted immediately by the 3 tellers making me feel genuinely welcomed and my deposit didnt take more than 15 second's.

This is a fantastic Bank in my opinion. They are excellent with everything that you could possibly need. Their customer service is superb and marvelous. The Southside ban ... more

This is one of the best banks I have ever had. They treat there customers awesome. And they go above and beyond to make sure I'm taken care deigo at the front is awesome. ... more

They used to have the nicest people working here. Now they are just flat out rude!

I use their online app. 3 days ago there is no account. I guess it disappeared. Customer support has not responded in 3 days.

I had to go to 3 different ATM's, in Lubbock, to get cash. Why should I keep my account with you when you can't even keep your ATM's working? You owe me gas money!

Stacy made use fill like we were long lost friends and was very informative

They lack attention to detail. Nobody is perfect but at least act like you care. Don.t reply with your same thing you always do. Thats the way a local bank should do b ... more