PlainsCapital Bank

They lack attention to detail. Nobody is perfect but at least act like you care. Don.t reply with your same thing you always do. Thats the way a local bank should do business.
May 13th, 2023

Terrible service, terrible communication, terrible bank in general 10/10 would never recommend to my worst enemy
Apr 22nd, 2023

Walked into plains capital bank last Friday to get a new debit card. Talked to a young lady who happened to be the teller. I requested a new debit card. After the process on her end was complete she told me Ill have it in a couple of days. I then asked to have some cash until I get the card. In which she almost gave me money out of someone elses account, had I not corrected the error. (today)A week later and after numerous binds due to a closed account. I still didnt receive a debit card. I walked in to see what the problem was with this only to find out from three kids that it takes 7-10 business days for me to receive a new card. Something nobody consulted me on. Then a one of the gentleman I was dealing with walked into the next room by the drive thru area and proceeded to bad mouth me to a fellow coworker. I asked him for the branch manager (Taylor) This gentleman told me that Taylor just stepped out to lunch. I called back an hr later requested to speak to a branch manager They first asked my name. (which I found odd, shouldnt matter) l only to be told once more that (Taylor) just stepped out for lunch and Im supposed to trust these people with my money.
Oct 26th, 2022

The best bank in Lubbock Texas
Aug 13th, 2022

Great place. Always makes you feel number 1. Excellent service! I love it!!! Keep up the good work!!! Alberto
Aug 29th, 2017