Houston, TX Van Rental Agency

Disgustingly rude employees, they changed access hours without the renters knowledge! The worst experience I have ever had! Do not recommend at all!

Very friendly and helpful. The young lady working there did a great job.

Great truck rental bad pet policy truck being checked out .I have a dog on the truck but nowhere to put him so me wife dog sit in the back by the washbay no over head pro ... more

During this trip I rented two cars for two different locations. The other company was Nu car rental. Nu was a nightmare. They charged me $500 for 1 day, would not allow ... more

Susana Gutirrez has a great customer Service and always has a Great smile..

Rental was great McCay at rental section was cool! Though when I returned truck nobody was in the front for a minute I asked the ladies at service could they call someone ... more

Great place to get a car rental. Sandra is so perfect and her customer service is superior I recommend dealing with her

I bought insurance for my truck move. I got stuck in the mud at my destination. They called a tow truck and charged me $415 to get a simple pull out and told me the insur ... more

Good truck rental service

Maurice and Sabrina are the reason I would come back here. Excellent customer service and kindness.

Absolutely the worst experience ever renting a truck. Reserved box truck online that was "available" that turned out not to be. Power was out in the store so I was notifi ... more

Meh Cancelled my friends reservation for being just a few minutes late.

Worst experience I ever had with a rent a car place. More of a headache then a solution. Don't waste your time.

They work very well

Kindness and comfortable

Jen or Jenna (blond hair)whatever her name is I am value & loyal customer rent an return the trucks with no issues. She treats me as if I am some kind of person that does ... more

Time and location different from what I reserved. Wouldn't recommend them.

Trucks are not in good condition

They understood my situation, sadly I had to return the car earlier then expected. It was a nice car!!

My initial encounter with a male employee left me feeling rushed and frustrated, despite intentionally scheduling my pickup an hour after opening to avoid any rush. I wai ... more

Debbie Borja. I recently flew TO IAH to visit my mom who had a stroke. Long story short I was overcharged and was able to speak to Debbie who listened to my issues and wo ... more

Terrible service. They do not respect the reservation you make

Renting from this location was not a pleasant experience. For starters, when we arrived around 1pm, the office was locked with no one inside and no notice on the door to ... more

Just returning rental truck, but process was quick and seamless.

AWESOME!

Have to give four stars because they are only ones giving reasonable rates on cars. Problem is they were the only car rental with long line. 23 people ahead of me in line ... more

Great service

I recently rented a car from the Avis branch and was thoroughly impressed with the exceptional service I received. The staff members were incredibly polite and courteous, ... more

I wanna wish Darnie a very Happy Birthday and big Thank you for the friendly customer service and amazing help !

Best uhaul location to rent uhaul truck

The 2 stars are for the young ladies at the front desk who tried. I have done business with U-Haul for years and have never had a problem. This location unfortunately has ... more

The process to rent a vehicle was seamless. They were very responsive, the vehicle was in excellent condition, and they were very professional. I needed to make last minu ... more

Made a reservation and they didn't have what I reserved If you don't have it available don't put on your website. Won't bother with Penske again

Had a great vehicle at a great rate. No complaints

I went to this location for the first time 08/05/2023. BEST, PERFESSIONAL, KIND, WARM service I received at this location. The gentleman, I don't know his name but he's a ... more

Love the friendly ladies that work here they get you in and out expeditly

I reserved online and no car was available at the location. Absolutely ridiculous. The agents are not apologetic and give off a this is how it is vibe. I do not recommend ... more

Never answers the phone and they do not help you and leave you hanging

Destiny and Rebecca were fantastic. We had a small issue and they took care of it right away and even upgraded us for the trouble. Wonderful customer service!!! Thank you ... more

Fast Affordable & Friendly Service

They seemed nice and offered a great deal on the car... But after I returned it, they charged me a $230 cleaning fee. They didn't say anything to me, and when I called to ... more

Great service! Bipin was very helpful!

Reserved a vehicle in advance. When I showed up at the time I was sent to pick up the car they didnt even have me on the calendar. They handed me a key and pointed for me ... more

Terrible Experience!! I made reservations for an economy car for a week. The total amount was deducted from my bank card. I took an Uber to this location for pickup. Once ... more

I am a regular here now. The staff works so hard to make renting easy and fun(yes, truly, always leave smiling). The cars are clean and full. I would highly recommend thi ... more

This location and it's hours work perfectly for us but we've never gotten a car that didn't smell like smoke or was rode hard. The last one had 45,000 miles on it but I ... more

Easy and quick rental .