U-Haul Moving & Storage of Westfield

Jen or Jenna (blond hair)whatever her name is I am value & loyal customer rent an return the trucks with no issues. She treats me as if I am some kind of person that does illegal things with the trucks she talked to me in a way like Ive done something to her I had a nice couple behind me defend me an The manger Christian sucks he did nothing to defuse the situation not even step in he took her side without even hearing what was the issue the couple behind me once again had to jump in an defend. I dont want to bring up a race issue but I definitely felt like I was profiled by her. An yes the couple was white so if they defended me you know there was a issue.Me running my own business customer service is a big thing to me as I tell all my employees.
Apr 8th, 2024

Highly Recommended this location !! Derrick was phenomenal, very attentive and helpful throughout our entire moving process. Jenn was also very informative and patient. Thank you for being such great staff!
Apr 2nd, 2024

Terrible customer service. Racist energy from the old man with white hair. Unwillingness to help.
Mar 17th, 2024

DO NOT RENT HERE! If you value your belongings take your things to Amazing Storage! I did not have my belongings in this space for even a year and there were rat droppings and pee stains on a practically new sectional. The mouse or rat also tore into the sectional. It was a rat trap in my storage after the furniture was removed! Robert Abidin who is the owner of the store never even bothered to provide a follow-up call to give me an update regarding my furniture! Take your furniture somewhere else! There is no point paying a storage facility if your furniture is damaged and you have to buy new furniture! There Insurance is not worth anything because it doesnt even cover everything!!!
Mar 13th, 2024

Feb 28th, 2024