Charlotte, NC Consumer Electronics

They did not resolved my issue.

Brought my trust and high expectations to this store. Hispanic sales person made me pay for unnecessary insurance on my own devices saying it is Metro PCS policy. Only to ... more

I have had this service for many years, every day the signal is useless, the internet fails a lot and the service is terrible in this branch

Billie and Nadia were fantastic! Helped me add 5 phones and a watch. They were super helpful and kind. They made the whole process fun for me and my kids!

Great store The associates were really good at helping you what I needed done. It took a little while but it was worth the wait. Thanks to the manager and one of the empl ... more

This is a very unprofessional and rude personel. I've had a metro account for over 3 years with 3 lines, and this is the first time I've heard you have to take your physi ... more

Sad to hear one my favorite mobile experts are leaving

The worst experience and the employees had no idea what they were doing . Just a terrible experience overall!

Great customer service very helpful and detailed oriented. Props to Maria she helped me with my new phone process. Thank you, keep rocking girl.

I went to purchase a sim card for my device and was told I wasn't going to be charged but then was for the activation fee. The representative lied and told me that the ph ... more

My bill is never correct this store is not helpful

Wonderful place to get the best deals on wireless! Thank you!

I highly recommend this location for computer repair. It has quick, no-cost diagnostics and Jennifer, the solutions advisor, is great to work with. Jennifer is competent, ... more

Great service

I dropped my phone at work next day went to the fix this man fixed my phone in like 10 minutes flat.

The manager called the police Sunday March 17 because she didn't want to provider service to black women. It's sad that when I asked for her business card and her manager ... more

Everyone was extremely helpful they went above and beyond to make sure I was happy!

They were able to tell me what is possibly wrong with the phone and what I can do and pricing for it. They are awesome!!

Was here earlier had to get my boyfriend new phone. DIANA help me with no problem at all. Every time a customer came in she let them know she will be with them shortly. I ... more

Be aware of trading your phone, or any device with T-Mobile because they lie to me saying I was getting $400 for my phone it was a lie I never got the credits or the amou ... more

I've been sitting outside of T-Mobile on sugar Creek road since 9:57 a.m. it's now 10:08 and nobody has come to open this store. It's extremely unprofessional, especially ... more

Muy bien

Melissa sold me the phone and she made sure I knew about the deals and other information that I may have needed. 10/10.

So unprofessional they have you waiting for so long I had to go back 3 times the first time i didnt have my id cause all my items got stolen so I went to get my daughter ... more

Great service.

WORST SERVICE DROPS EVERY SINGLE TIME I MAKE A CALL. I WAS ON THE PHONE WITH MY BANK ABOUT FRAUD ON MY ACCOUNT AND IT DROPPED. IM DONE. BACK TO BOOST

Did work for this company that had me install 5 tv's and did not pay me. Been working with all parties involved with AT&T, SHI and iTeam and still have not resolved anyth ... more

Unique, patient customer service with amazing products. 5 star

Love this store. I have bought every phone I owned from here.

I'm sitting in front of the store in the parking lot right now! I walked up to the door it's locked 6:03 p.m. The store closes at 8:00 p.m. there's an employee just sitti ... more

One of the most exciting experiences ive had witha cell phone store

One of the best meters

If I could give zero stars I would. Customer service was non existent. We werent acknowledged and after about 20 minutes of waiting with 2 people there and one person wor ... more

Bad service

Vernon was a pleasure to work with. He showed up when he said he would and got it done. It is a clean professional install. I will be using him again.

Great experience. I thought I needed a charging port replacement but they cleaned out the port while I waited and now the phone charges as good as new. Awesome! Out the d ... more

Service was great, cant wait to work with these guys again.

The team there was amazing. I mean their customer service was on point. They had me laughing. I truly enjoy my service oh my phone is doing good lol forgot about that. lo ... more

Did a great job, very transparent and helpful. Emilio was a super employee, he answered all my questions.

Metro is janky but that provide cheap cell service that works almost as well as a three big companies so I can't complain. The real reason for this review is Christopher ... more

Staff is very nice and professional.

Great customer service always looking to help people

My wife came into this store today and came home with an awful story. An African American male was helping out 2 different Hispanics. She said she had never witnessed the ... more

We used FireFly for our wedding and were extremely impressed with Noah and his professionalism. He was attentive to our needs and made our event really special - I would ... more

Went in to buy a new phone both people there had really bad attitude neither seemed like they knew what they where doing I was given 5 different prices was told I needed ... more

Great job by Martin and assistant, Kevin. He was responsive throughout the scheduling process and able to come out and install my tv and soundbar on relatively short noti ... more

The store finally came through al.ost 2 weeks later and helped me install a box I already had. Nile and Dan I appreciate all your help. I just think this should of been r ... more

Went to this store on 3/22/2024 looking to switch over my service and get a new iPhone. When the rep (I believe his name was Noah) and I were setting up my phone, he ment ... more

I scheduled an appointment online. Received a confirmation text the day of saying to come in at my scheduled time or anytime today. Get here theres a taped note on the do ... more