Metro by T-Mobile

Quick Cash For Cars _{on Google}

Mar 29th, 2024

Brought my trust and high expectations to this store. Hispanic sales person made me pay for unnecessary insurance on my own devices saying it is Metro PCS policy. Only to find out it was a lie. Gave me the highest phone plan, and told me she would lower it next time I came to store to make a payment. This tactic is extremely dirty and this store should be held accountable. I should get my money refunded. Shame on you. You are lucky I dont call the news station on you guy.

Gabrielle Harden Harden _{on Google}

Mar 27th, 2024

Just left from up here; worker put up a lunch break sign for 30 minutes. I sat there for an hr along with a couple other customers

Missy Love _{on Google}

Mar 2nd, 2024

Let me start by saying I am a longtime Metro PCS customer (atleast 10 years with 3 lines and a complimentary free line) and I have never experienced poor customer service like I did yesterday February 15th at the beatties ford location suite 111.
I usually pay my bill via app and do not need to go into the location however my son needed a new phone. So on the 10th of February we went into the store and the young man that assisted us told me he could get my son the same phone for a 100 dollar less but needed to add it as a new line but assured me if I cancelled the old line before paying my bill by the 16th of February my bill will remain the same and would not increase. He also recommended that I come in to the store to make the changes and pay my bill because it would be a smoother process vs calling customer service (big mistake).
So on my lunch break February 15th I went to the store thinking it would be a quick transaction and I could get back to work on time no problem.
When I walked in the store the short Mexican heavy set lady with red hair asked how she could help and I told her I needed to cancel one line and then pay my bill. Her response was I needed to do it through calling customer service. I explained everything to her about what the young man told me to do when we purchased the new phone and how my bill would not increase. After about 10 minutes I noticed she could not or was not willing to help (she was trying to get me to pay a bill that was higher than it should be and could not explain why).
So I asked her how or when I would be able to get in contact with the young man that sold us the phone since he seemed to understand better how to handle the situation. She told me she didnt know. I asked how l could contact a manger and she didnt know. All the time I am talking to her she had someone on speaker listening to our conversation and laughing at her responses to me.
Another customer walked in and she greeted him and said let me help him and get back to you. I told her no I need to get back to work but if she could give me her name I would leave and try to come back when someone else that could better assist would be available. She said why do you need my name, I said because you are the one servicing me today and I want to be able to refer back to this day using a name. She said I dont have tell you my name. I said fine, do you have an id code that can be used as an identifier so they know who I am referring to. She ignored me.
A few seconds later I said maam if you give me your name I can leave. She put her phone up in front of my face and begin to record herself telling me if I dont leave the store the authorities would be called. My words back to her was really, because I asked you, your name? She said unhuh (meaning yes) I turned around and walked out.
I immediately called metro PCS and filed a complaint. They were also able to assist with cancelling the extra line and fixing my bill (I wish I would have started with them) The customer service agent was happy to share her name and id with me and apologized for the extremely poor service I had to experience.
To the owners, please do better at hiring and training people that are willing to serve the community your store is located in with dignity, respect and good service.
In the case with the young lady I encountered, I hope proper measures are taken to ensure other customers do not have to endure the disrespect and poor service from her that I did.
I usually brush over some acts of poor customer service but in this case I could not sit back and allow her actions to go without speaking up and out about it.
Thank you

Acxel Florecio _{on Google}

Feb 3rd, 2023

I got a phone here,the woman named LUISA is very rude with a very bad attitude . The customer service is terrible all the employees there also including things like insurance and case glass protector without asking you before. And if you don't speak English they will treat you very bad. I checked with a lady just needed to pay her bill.
(If I could, I would give zero stars)