Charlotte, NC Cell Phone Store

Tyler is fantastic. He is very knowledgeable and helped me setup wireless plans flawlessly. And he was willing to take time to answer all my questions.

Was very helpful and executed in a timely manner.

Pleased

Went to upgrade and trade in some phones and purchased a new watch. We were sold a watch that we didnt ask for. We went in the next day to return it as it wasn't what w ... more

Excellent customer service A++++ Donovan Excellent employee

great customer service !! quick and easy

It was OK

We had the BEST experience! Morgan went above and beyond ! Best customer service ever! Highly recommend!

Very good

Not bad

The lady was nice and got me In and Out

The best subway

Very rude especially that light skin girl who work the front i wasn't feeling the whole attitude and her energy and vibe was way off

I love Chris help, he was so nice with us, give to me great deal I'm happy

This place said it opens at 10am so I show up and it is now 10:13am and no one is here.

Very good service and super good customer service, I 100% recommend this place and it has excellent service from Tomas and Jonathan

Thomas, thank you very much for your help.

Excellent experience at this store. Sean was patient and great to deal with. He was xolained everything in detail.

I had personal care from my salesperson. Above and beyond his responsibility as his employment

Upgraded my phone and plan in less than an hour. It was easy and fast.

Hasan has a lot of knowledge!

I'm a over the road truck driver and my time is usually limited when I'm moving a load. I popped in to replace a phone and was helped by Bramdon and Daniel. They were ext ... more

Terrible customer service

Be aware of trading your phone, or any device with T-Mobile because they lie to me saying I was getting $400 for my phone it was a lie I never got the credits or the amou ... more

They did not resolved my issue.

My bill is never correct this store is not helpful

They were able to tell me what is possibly wrong with the phone and what I can do and pricing for it. They are awesome!!

Was here earlier had to get my boyfriend new phone. DIANA help me with no problem at all. Every time a customer came in she let them know she will be with them shortly. I ... more

It's a heavy set guy that work there.... He.s always nice n very friendly... I think his name is Josha... But it's a girl that work there act like she always have attitud ... more

Wonderful place to get the best deals on wireless! Thank you!

This is a very unprofessional and rude personel. I've had a metro account for over 3 years with 3 lines, and this is the first time I've heard you have to take your physi ... more

Great store The associates were really good at helping you what I needed done. It took a little while but it was worth the wait. Thanks to the manager and one of the empl ... more

Brought my trust and high expectations to this store. Hispanic sales person made me pay for unnecessary insurance on my own devices saying it is Metro PCS policy. Only to ... more

The worst experience and the employees had no idea what they were doing . Just a terrible experience overall!

Alex was awesome!! We will be back!!!

Great customer service very helpful and detailed oriented. Props to Maria she helped me with my new phone process. Thank you, keep rocking girl.

Great service

I've been sitting outside of T-Mobile on sugar Creek road since 9:57 a.m. it's now 10:08 and nobody has come to open this store. It's extremely unprofessional, especially ... more

Sad to hear one my favorite mobile experts are leaving

The manager called the police Sunday March 17 because she didn't want to provider service to black women. It's sad that when I asked for her business card and her manager ... more

Only there on a service call. Nice store though

Forat helped me he's always gives the best experience and keeps it simple turean was great help to me too they need a raise and vacation pay

I'm sitting in front of the store in the parking lot right now! I walked up to the door it's locked 6:03 p.m. The store closes at 8:00 p.m. there's an employee just sitti ... more

Helpful folks here.

One of the best meters

If I could give zero stars I would. Customer service was non existent. We werent acknowledged and after about 20 minutes of waiting with 2 people there and one person wor ... more

Bad service