Charlotte, NC Cell Phone Store

Horrible customer service experience! I will not visit this location again. The communication from employee to employee was nonexistent and I was given conficting informa ... more

Tyler is fantastic. He is very knowledgeable and helped me setup wireless plans flawlessly. And he was willing to take time to answer all my questions.

Went to upgrade and trade in some phones and purchased a new watch. We were sold a watch that we didnt ask for. We went in the next day to return it as it wasn't what w ... more

Was very helpful and executed in a timely manner.

They have to take advantage of the offers, you pay less than other companies and they give you more things in your plan. The workers are very attentive and always have an ... more

Always a great experience

I bought a phone, they helped me keep the number and transfer my accounts and contacts, very good attention from the two girls

LOVEEE this store always get the best service by the young lady there. Thank you so much for your help. Seidy is awesome!!!!

Highly recommend this location very fast and put all my stuff back in my phone

We had the BEST experience! Morgan went above and beyond ! Best customer service ever! Highly recommend!

Excellent experience at this store. Sean was patient and great to deal with. He was xolained everything in detail.

Excellent customer service A++++ Donovan Excellent employee

I had personal care from my salesperson. Above and beyond his responsibility as his employment

Upgraded my phone and plan in less than an hour. It was easy and fast.

Ana took care of me the best customer experience!

Cricket... Has Awesome Customer Service and great product's ....

Criatina helped me set up mynew phone. Great service. I always recommend this store.

Bad, they should choose their staff and policies better, I better change

I want to say this is the BEST ! Tmobile Ive Visited Grace was amazing. Her customer service was phenomenal she answered all of our questions and our upgrade was very smo ... more

Very beautiful, excellent manager attention and how admirable he also helps answering your questions that we need to take, excellent

I have nothing but positive things to say about this location. Their phones are great and inexpensive. They are very quick and efficient.It is one of the best ones in the ... more

Excellent attention

Jenny & crissy were very helpful they helped me set up my Phone very good customer service.

Cool

Angie was helpful ,patience and guided us with everything we wanted . Very professional and prompt service Thank you Angie keep up the good work !!

Pleased

Always have a great experience

In this place they are robbing customers They charge you double the services, you have to be very careful. You saw another store and the price is 26 $ dollars and in that ... more

Thanks for your help.

Closed before time on their website

I'm a over the road truck driver and my time is usually limited when I'm moving a load. I popped in to replace a phone and was helped by Bramdon and Daniel. They were ext ... more

great customer service !! quick and easy

Hasan has a lot of knowledge!

A Newly remodeled phone & Accessories shop: The store is looking nice & so comfortable to visit & to do business within! They have multiple phones & everyday gadgets to c ... more

The best phone deals in the city! $$$ More savings, very affordable prices! Top quality service and the best network nationwide!Best phone Deals in Town! $$$ More Savin ... more

The girls are super good and always help me with my problems.

Very good and fast service

One of the worst customer service team ever we came 3 times to transfer form different company and all they did was as disrespect us, and they were being very rude and di ... more

Great customer service. Anna the sales clerk was really nice to me. She was great with showing me a few cellphone options. She deserves a raise.

I had excellent customer service here the guy helped me with professional manner thank you.

I give only one star. due to poor customer service.

I walked in this evening with the intention of purchasing the new S24+ or Pixel 9 Pro XL. My wife, 2 children, and I walked into the store. We stood directly in front of ... more

My husband and I were very impressed by the exceptional customer service we received from J.R. Not only was he polite but he was very professional. We have made up our mi ... more

I think her name starts with a q she is very nice and patious give her more money

I had a wonderful experience at the T-Mobile store thanks to Cottie! She went above and beyond to assist me, providing exceptional customer service with a friendly and he ... more

Ray was super helpful and knowledgeable. Would recommend!

After 5 years with the old XR phones my husband and I took the dreaded trip to the T-Mobile store to upgrade our phones. Normally I rank this as the same as going to the ... more

Great store The associates were really good at helping you what I needed done. It took a little while but it was worth the wait. Thanks to the manager and one of the empl ... more

This is a great store impeccable customer service. They go above and beyond for their customers