Metro by T-Mobile

The staff does not know how to treat people and they do not even have change when you pay your phone
Nov 13th, 2024

Closed at 3:45pm on a Wednesday. Store has opening hours posted but no closing time. Though online it claims to be open until 7pm
Oct 16th, 2024

On September 26, I visited the Metro by T-Mobile store at 2818 W Sugar Creek Rd, Charlotte, NC to activate my eSIM that I had purchased online for $40. The store manager, Omar, refused to activate it and insisted that I needed to buy a new eSIM from the store for $47. After charging my card, he didn't provide me with a receipt or my account information. Additionally, he signed me up for a different plan than the one I had requested. I contacted customer service to explain what happened and requested to cancel the service since I did not want the plan he had signed me up for. The representative informed me that I needed to return to the store to cancel the service. The representative left a note on my account regarding the issue and advised me to call back when I returned to the store if I needed assistance. Upon returning to the store, the agent refused to cancel my service, provide me with a receipt, or give me my account information. Then I called Metro by T-Mobile customer service to speak to the agent in the store, yet the agent refused to talk to the customer service manager to provide his employment number information to Metro by T-Mobile customer supervisor.
Sep 6th, 2024

Bad service
Sep 1st, 2024

Jul 29th, 2024