Chamber of Commerce

      AT&T Store

      ( 131 Reviews )

      AT&T Store
      • 106 S Sharon Amity Rd
        Charlotte, North Carolina 28211
      •   704-315-5357
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      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.2 - (131 reviews)
      98
      7
      3
      5
      18
      Read Our 131 Reviews

      Chamber Rating

      4.2 - (131 reviews)
      98
      7
      3
      5
      18
      › ‹
      • Ben Johnson

        Went in to buy a new phone both people there had really bad attitude neither seemed like they knew what they where doing I was given 5 different prices was told I needed to stay there to transfer my data which I had never done before and takes like 5 hours to do when I'm at home doing over all a piss poor experience
        Mar 4th, 2024

      • Rashad King

        Kaitlyn was absolutely wonderful!!! She helped me set up my phone and explained everything to me in a way that made me feel super comfortable. She has a great personality!!!! Super great experience at this location!!!!!
        Feb 15th, 2024

      • Michael Humphreys

        Had absolutely NO SUCCESS in trying to get the problem resolved by 3 phone calls involving contact with two different AT&T Customer Advisers & contact with AT&T Benefits Department. Absolute nightmare and I went to the Store and insisted that someone resolve the issue for me - eventually she didand I was extremely grateful having wasted most of the day getting aminor matter resolved. Also had an appalling experience about 3 months ago trying to get a damaged i-Pad repaired through the AT&T "Insurance which I had been paying $40 a month for - total rip off and painful process to get a simple fix. As a now - after 15 years a customer - result I am investigating other mobile phone & home Internet providers.
        Jan 29th, 2024

      • David Hope

        I was happy to know, that the experience, courtesy, and excellent customer service from the ladies here at Cotswold, Charlotte North Carolina store, helped me tremendously with my three issues. I was seen very quickly. They understood my concerns, and resolve them individually in a timely manner. They thanked me for coming, and invited me to come back soon. And offered suggested sales. AT&T fiber internet. Thanks, Shanda.
        Jan 18th, 2024

      • Tom Farrell

        The customer service people there were very nice. The weird thing is that what I needed them to do (set up an eSim card) they were not trained to do. However, they figured it out rapidly l --though I did not like that, they connected to their Wi-Fi without asking my permission and left My phone that way when I departed the store. (Had I known I would have turned on VPN to start with.) Anyhow, evidently, what AT& T trains these people to do is just to sell "services" like internet, U-verse TV (which sucks), cellular plans and so on. I think the employees deserve better than this. So do the customers.
        Jan 9th, 2024

      Read Our 131 Reviews

      About
      AT&T Store

      Stay connected with AT&T in Charlotte. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Charlotte for every need. Enjoy the flexibility of an Charlotte prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.

      Contact Info

      Products

      • Cell Phones
      • Tablets
      • Accessories
      • cellphones
      • wireless phones
      • internet
      • TV service
      • smartphones
      • prepaid phones
      • Wireless Plans
      • Wearables
      • Small Business Solutions
      • Internet Services
      • Prepaid Devices

      Services

      • Wireless Bill Payments
      • Equipment Trade-in & Recycling Program
      • Small Business Solutions
      • Beats by Dre
      • Bose
      • Headphones
      • Tablets and Accessories
      • Free Consulting on Devices
      • Prepaid - GoPhone Refill
      • iPhone Repair
      • Screen Repair

      Brands

      • AT&T
      • Apple
      • DIRECTV
      • Kyocera
      • LG
      • Motorola
      • Samsung
      • Sonim
      • Beats
      • BlackBerry

      Questions & Answers

      Q What is the phone number for AT&T Store?

      A The phone number for AT&T Store is: 704-315-5357.

      Q Where is AT&T Store located?

      A AT&T Store is located at 106 S Sharon Amity Rd, Charlotte, North Carolina 28211

      Q What is the internet address for AT&T Store?

      A The website (URL) for AT&T Store is: https://www.att.com/stores/north-carolina/charlotte/114607?source=E-g2s10000000000X&wtExtndSource=stores

      Q How big is AT&T Store?

      A AT&T Store employs approximately 20+ people.

      Q What days are AT&T Store open?

      A AT&T Store is open:
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM

      Q How is AT&T Store rated?

      A AT&T Store has a 4.2 Star Rating from 131 reviewers.

      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Nearby ATT Wireless Locations

      Ratings and Reviews
      AT&T Store

      Overall Rating

      Overall Rating
      ( 131 Reviews )
      98
      7
      3
      5
      18
      Write a Review

      Ben Johnson on Google

      image Went in to buy a new phone both people there had really bad attitude neither seemed like they knew what they where doing I was given 5 different prices was told I needed to stay there to transfer my data which I had never done before and takes like 5 hours to do when I'm at home doing over all a piss poor experience

      Business Response on Google Feb 10th, 2024
      Hi Ben, we're sorry for the negative experience you had in our store. Your feedback is taken seriously, and we're actively working to address the issues you've raised. We appreciate your patience and hope you'll consider giving us another chance to provide the excellent service you deserve.

      Rashad King on Google

      image Kaitlyn was absolutely wonderful!!! She helped me set up my phone and explained everything to me in a way that made me feel super comfortable. She has a great personality!!!! Super great experience at this location!!!!!

      Business Response on Google Feb 24th, 2024
      Hi Rashad, your positive feedback on your in-store experience are truly appreciated! Our team is committed to making every customer interaction remarkable and knowing we hit the mark with you means a lot to us. Come visit us again soon, you can also book an appointment at attvip.com.

      Michael Humphreys on Google

      image Had absolutely NO SUCCESS in trying to get the problem resolved by 3 phone calls involving contact with two different AT&T Customer Advisers & contact with AT&T Benefits Department. Absolute nightmare and I went to the Store and insisted that someone resolve the issue for me - eventually she didand I was extremely grateful having wasted most of the day getting aminor matter resolved. Also had an appalling experience about 3 months ago trying to get a damaged i-Pad repaired through the AT&T "Insurance which I had been paying $40 a month for - total rip off and painful process to get a simple fix. As a now - after 15 years a customer - result I am investigating other mobile phone & home Internet providers.

      Business Response on Google Jan 21st, 2024
      Hi Michael, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.

      David Hope on Google

      image I was happy to know, that the experience, courtesy, and excellent customer service from the ladies here at Cotswold, Charlotte North Carolina store, helped me tremendously with my three issues. I was seen very quickly. They understood my concerns, and resolve them individually in a timely manner. They thanked me for coming, and invited me to come back soon. And offered suggested sales. AT&T fiber internet. Thanks, Shanda.

      Business Response on Google Jan 13th, 2024
      Hi David, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

      Tom Farrell on Google

      image The customer service people there were very nice. The weird thing is that what I needed them to do (set up an eSim card) they were not trained to do. However, they figured it out rapidly l --though I did not like that, they connected to their Wi-Fi without asking my permission and left My phone that way when I departed the store. (Had I known I would have turned on VPN to start with.)
      Anyhow, evidently, what AT& T trains these people to do is just to sell "services" like internet, U-verse TV (which sucks), cellular plans and so on. I think the employees deserve better than this. So do the customers.

      Business Response on Google Jan 9th, 2024
      Hi Tom, we sincerely apologize for any frustrations caused during your recent visit. Your feedback is taken seriously, and we're committed to making the necessary improvements. Thank you for giving us the opportunity to learn from your experience, and we hope to provide a better one next time.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 131 Reviews )
      98
      7
      3
      5
      18

      Write a Review

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