Charlotte, NC Consumer Electronics

The company does not stand behind their repairs. Screen was cracked on iPad and it was replaced. Worked for 2weeks and the screen developed lines. Returned and it was det ... more

Correctly attentions

I got a business account and was told if I keep my pixel 8 and 8pro that I can get up to 800 per phone and then I do that and they tell me that the pixel 8s are not elig ... more

Store went down with new management

Very excellent service and good communication

Spanish is spoken and they are attentive.

Double check your bill. The employees, in our case Vickie, will assure you that you are enrolled in one plan but secretly enroll you into another one thats more expensive ... more

My experience was great! The young man, Machion I think, helped me was amazing, very knowledgeable, answered my 1000 questions with patience and he was extremely professi ... more

The representative Jae was amazing! She was so energetic and positive, it was like we knew each other for years already. She explained everything so well about the device ... more

Marc Madina at South Park mall in Charlotte did an excellent job getting my phone to work, no one else could figure out what was wrong but he got it working in no time fl ... more

Don't talk negatively about other people's products, purchases, etc.

After posting my negative review earlier today I was contacted and found out that their had been some miscommunication regarding our account. All has been settled satisf ... more

We got the item we came in for, not a quick process, but the store was busy. We came in just to purchase headphones,knew what what we wanted, but had to wait around to ge ... more

I decided to take advantage of the new phone offer at Verizon and transfer my number and business to them. The phone I wanted was not in stock, so one was 'shipped to ... more

Verizon reps stopped by my door unannounced. I will not be purchasing anything from Verizon and will try to get my business phone switched to AT&T.

The tech handled my issue and explained options. No pressure.

OMGGGG! Such a great experience with Tyra and the Managers at this location. Such patience & professionalism! Customer Service at its best.

Extremely helpful.

Extremely poor service and ignorant. I will not recommend this store!

Today I approached Verizon about a problem I was having with my account and Fred, the manager, was very helpful!! very patient and informative. Thank you so much.

Great and quick service. Even though I was there until after closing they still assisted me with a smile and answered my children numerous questions!

Place is never opened!! Even though sign says 10am-8pm .... where is the employees at??!!

Great customer service

I stopped by because I need to purchase a new phone, but I couldnt get the phone I wanted. These guys seem more equipped to selling phones for a service provider (a 3PL f ... more

Hannah was amazing. She is very professional and knowledgeable. She made sure the process of getting a new phone when smooth from beginning to end. Thank you Hannah!!

As soon as I walked in. A lady named hazel walked straight to me and got started immediately. Greeted me. Asked me the reason for my visit (WITH A SMILE MAY I ADD) and fr ... more

My family and I went there to get help with SD card for my kids phone. I understand that we showed up an hour before they close and they did have several people already i ... more

Shardyia and Shameka were knowledgeable, efficient and super helpful in getting us upgraded!! They represent the ATT brand well. Thank you!!

Immaculate work in this store. Got a new phone quick and easy from Jarrett and Amori, and some super useful accessories along with my purchase.

Tadarius scheduled time with me and had everything set up for my Samsung S24 plus purchase. Very smooth process and exceeded my expectations

Mr. Luis Elias was super friendly and energetic. I brought me new phone in and he helped me get it connected in

Extremely quick to come out to do a quote. Great work, great pricing, quick response. Will definitely use them again for a different project in the future. Project inclu ... more

I came in gentlemen look at me like Im dumb. Seems like he was not having a good day. Talking about customer service. Worse customer service Ever. Didnt even greet or as ... more

Terrible service. They make you wait and waste a lot of time, even with unemployed agents, they don't serve you quickly. Very bad attention

Fast loading and friendly team.

Amazing service and fast repair for my device

Good place to get your car fixed. Good customer service and affordable

Highly disappointed. Showed up at this location to purchase a new phone and service. I drove a long way in traffic after work for the door to be locked. The store is not ... more

The guy working was very personable and balanced a lot at one time. Kept everyone calm and happy with a lot happening at once. Very very impressed with him

Great reliable company! Easy to work with. Lauren is great and very professional!

The store manager RT is the best... He went above and beyond to make sure that all my info was transfered to my new phone... He answered every question and he's very know ... more

Amazing business. 5 stars. Come shop. -DN

Awesome!! We Have been buying from these guys for a while and they're great!!

Well stocked and clean place

Empire was wonderful!! Food and service, fabulous!!!

Poor customer service

Wow! I had the best experience at this store. My phone was deactivated, I didn't know what was wrong. Steeven sat & helped me for 2 and a half hours! He went through so m ... more

Love Best Buy. Walked in straight from the airport. Greeter told me exactly where to find what I needed. Great price. Out in less than 10.

Very helpful..knowledgeable about their products Took their time with helping me. Customer service is very important...