Phoenix, AZ Cell Phone Store

I came in to look for a new phone, the girl working there with glasses, was very rude and laughing at serious questions I was concerned with. finding a new phone after a ... more

Alison took the time to help me with my phone. Thank you. Excellent work

Quick repair

Ali took care of me and got my camera iPhone lense fixed an hour before close. Great service !

Very quick and easy to replace my phone screen protector.

Paul was very helpful! I thought my phone was not charged and would not charge but he was able to unfreeze it. Apparently your iPhone can freeze off with a blank screen! ... more

Rep was excellent, took care of my issue quickly and saved me money. Was very pleased with her :)

I want to say thank you to the young lady Charlize for being so patient and helpful with setting up my new phone

Great service thank you Leslie

Nigel went above and beyond, was very helpful and professional. Helped me with a problem I had with my old phone. Helped me with my new phones and was very detailed and e ... more

No deals

All I can say is thank god I’m not with them... Had to go in and help my grandmother with her phone, the staff was less than helpful the “employee that worked with us ... more

Mi Tienda favorita!

I called and was not even spoken to with respect. He hung up after telling me he couldn't find a store who had the phone I wanted. He didn't even have the courtesy to say ... more

Manager was not trying to serve me because am white tried to skip me in the line after waiting in there for 45 mins (both workers on 1 person the whole time) very bad cus ... more

This store is no longer there. They moved it.

Avoid this place management needs basic customer service they treat a customers with no respect it's there way or the high way.

I am so happy i came to this location Edein is and expert at whathe does, I got 5 lines with him switched over from metro and I am super happy I did his service is except ... more

Love this location always trying to help even when customer service on the phone wont

Marco or Mario is the rudest person in customer service that ever lived. He will be the reason me and my family and friends will leave Sprint and go to a company that put ... more

8 employees, 2 customers, 20 minute wait. Awful customer service. Go anywhere else, just not Sprint

Customer service is NULL AND VOID at this location. I have never encountered this before. Deer in the headlights.

I'm a business customer with Sprint since March 2019 at store #7428. The customer service is why I drive across town to this location. It's a corporate owned store an not ... more

Was looking for the Samsung watch, called last night and Hector said he would find it, and call me back. True to his word, he found it, called me back,and less than 24hrs ... more

Thank you for your service

Alan and Jose provide top tier customer service for both new and existing customers. They were able to get my buddy set up and going with a new sim activation and handle ... more

Excellent experience here, thank you Josh! My (admittedly old but well loved) LG phone died on me unexpectedly and they took care of it, ordering a new battery for me and ... more

I will never waste another single moment of my time trying to go to this store false advertising on the hours sometimes closed 45 minutes before it's supposed to be close ... more

Ana always takes care of me above and beyond

Rude employees, like extremely unkind as well as with no idea how to help a situation.

Service with a smile is always appreciated! My new phone was setup without issue. Had a pleasant experience and will go back again for any in person assistance needed.

It was good eve though they r officially closing on Saturday due to the neighborhood

Tina the lady who helped Suzie and I was exceptional. Made us feel comfortable. Cause we were asking lots of questions. Tina knows her business very well and SHE'S a biGG ... more

Took to long they barely speak English and I'm native I don't speak Spanish

Diana is a great sales Rep. Minor leak in room but is attended to right away. Cool new laptops and wifi routers.

My dad went here to purchase a new line of service a while ago, owner claims to be giving stuff for free but overcharged him. Forced my dad to get the insurance when he d ... more

I was going in today to look at my bill and pay off most of the items on my account. The guy that was working in there was extremely rude.. Told me to just look at my app ... more

Outstanding experience. Gabe provided the best service, not to mention an informative set of instructions. Will definitely return if further assistance is needed. Aga ... more

Beautiful :) Jess Menaged

I have had assistance with Gio, Canyan, and Joey. All were professional, easy to communicate with and allowed all the time I needed to take care of my phone. A pleasure ... more

I would like a manager to contact me the manager at this store he claims to be manager is very rude and disrespectful and Im not going to stay with a company that has emp ... more

I don't like metro pcs they don't have new cell phones they need to upgrade with new phones