The UPS Store

Theresa Marie Woznick _{on Google}

Jan 20th, 2021

Currently most of the Posh storefronts of Kalkaua are empty with closed glass doors. In contrast, a MVP store -The UPS store is open. It is brimming with life and its doors are wide open. Melanies skillful expertise is the life blood that makes this store run.
She is the chief of operations and provides customer service that exceeds my expectations. The services of this shop is deemed essential but the customer service is above and beyond.

이지선 _{on Google}

Sep 10th, 2020

아마존 리턴하러 갔는데 친절하게 해주심 ㅎㅎ

harimalala soderdahl _{on Google}

Jun 7th, 2020

Very friendly, great service! Has everything you need about shipping, mailing 😊

Helen Fu _{on Google}

Apr 1st, 2020

CREDIT CARD FRAUD ALERT! I called UPS Corporate office and shared my experience with them. They said this store has multiple malpractice that they will follow up with the shop and do more investigation.
Turned out the person who helped me, Melanie, is unfortunately the co-owner of the shop and is very rude, impatient, argumentative and unpleasant. She not only had trouble with entering zip code and address after us repeating it multiple times, but also scammed us and put additional charges on our credit card claiming "it's taxes".
After verifying with UPS corporate office, the only actual shipping charge on the receipt is only $33.45. I recognize the $0.5 for packing materials. However, I do not recognize what the other 2 charges totaling $10.95 are for. When quoting us the price, all that Melanie told us was "$34 plus $12 taxes". When we questioned it sounds high, she said:"Oh, it's very expensive to ship things out of Hawaii". She did not mention those two charges at all in our conversation. This is FRAUD. I will dispute with my credit card company.
After we gave her our stuff and when we were leaving, she gave us the receipt along with a shipping label. We ended up returning to the store and packing our own stuff as we do not trust her with our stuff based on our interaction. When done packing and asked her for a shipping label to put on the box, she said: "I gave it to you earlier." I then realized she gave the shipping label to me when we were about to leave earlier. That left me the question that how would she be able to retrieve the correct shipping label had we not returned?!?!? Very disorganized and such a disaster! DO. NOT. GO.