The UPS Store

Diana T (Pinay Turista) _{on Google}

Mar 28th, 2024

UPS IS LITERALLY THE WORST COMPANY EVER! Their procedures on this island are so ridiculous- first off they cant tell you what name is on the outside of the package as if its some huge secret - so if you can multiple people living in the same house - youll have no idea whos package it is unless you call customer service (not the UPS store) and wait for hours to talk to a person - its the most ridiculous policy Ive ever heard of - as if anyone cant just look on the outside of the box to read the name on it
Then, I went online to change delivery from picking up at this store (which is the worst location btw cause theres no parking around the store and there are homeless people everywhere trying to steal the stuff in your car while you go in) - I even included delivery instructions to leave the package by the elevator and I signed my notice they left so they can release the package and leave it.
Instead, they decide that I refused the package - without ever speaking to me or following instructions or even trying to deliver it - all they had to do was leave it and now its being returned to sender??? Its absolutely ridiculous- dont use UPS to ship anything to anyone on this island

Samuel Larsen _{on Google}

Mar 20th, 2024

Always had a great experience here except today. I needed to scan something to my email, and they informed me that it costs $2.75 per page, after i had already scanned it, which seemed very high. Then they offered to give it to me for $1 per page, as a special price, but said that they would give me 50% off that, but stil l $.50 per page to scan a document to myself.. I didnt print anything, or use their ink, or their paper, so why does it cost more to scan something then it does to print? Anyway, i asked if their prices are posted anywhere, and they said no.
Still, i didnt raise any issue with them, and yet they were extremely aggressive with me, telling me that the price is the price, i dont set the price, in fact im giving you a deal. Its hard to explain, but they were extremely aggressive. Then, a woman came to the store asking about a package, it was 5:56, and they yelled at her to get out, when she mentioned that theres 4 minutes to close, the guy tending the counter walked aggressively towards her and said come here, ill check, the anger was palpable.
Anyway, its hard to explain, they were just super aggressive all around, and for no reason, neither myself nor the woman were rude.

Erick Rodriguez _{on Google}

Feb 27th, 2024

You guys are awesome

Pui lan Chan _{on Google}

Feb 18th, 2024

Mr. Cefra always work so efficiency and good consumer service

kimbo quinto _{on Google}

Dec 23rd, 2023

Brennan from the UPS store in Honolulu on Bishop was extremely helpful and pleasant. Thank you for your help!