Dallas, TX Bank

This location is terrible stuff is rude and manager is horrible

ZERO stars is not available! After telling the people who work at this bank that I was not going to renew the CD and that I would be transferring the funds to another fac ... more

Great customer service Mr. Hassan thank you.

Worst branch ever, did a deposit and got the wrong amount on the despot slip. Went back to complain and instead of hearing me out, they automatically put me at fault, min ... more

AVOID this location, if you wish to treated like a human. Don’t go here if you have any problems, because you won’t get legitimate service. They will have you discuss ... more

My mom went.

Been banking here for 7 years now. I deposited a check on tuesday and they put it on hold until next tuesday. I deposited that check because i had bills to pay, now i hav ... more

Definitely never coming back to this place. I will take my business somewhere else. Went to this place today, tried to open a business account and the lady at the lobby d ... more

I have banked at this bank for over 15 years but under new management i was told that i could no longer ride my electric scooter through the drive thru for "safety reason ... more

Rebecca was able to resolve a problem for me in minutes that Wells Fargo could not after 24 hours.

Do not do business with this bank. Third to fourth grade level of bad service.I had a problem with a bad account number. They told me to stop payment, create new payee wi ... more

Got ghosted by the private client banker who is supposed to help me create my business account . Tried calling the branch and thats no better.

Came in yesterday to open a buisness checking account and was told they close in 30 minutes and she would not have time since it takes about 45 minutes. I was told to com ... more

Their website is wrong - this branch seems to handle business accounts only and is almost impossible to reach by phone

The atender Mark is so slow and is not a kind person

Is not a Simmons bank anymore. Let us know at least we deserve it.

People were very helpful

No 24 hr atm drove all here too

The staff has been very friendly and helpful every time I have gone in person.

The most important that they have branches everywhere near you

I made a visit to this branch to create a new business account with Elvis Vargas and he was terrific - friendly, professional, and most of all, not over bearing with the ... more

Spent 30 mins driving to downtown and finding parking only to see that the office was closed during business hours as listed on their website and Google Maps. No hours po ... more

Says they’re open but they’re closed... Won’t be back

I specifically told the cashier to automatically withdrawal $1,250 3 or 4 months ago and come to find out today in August they have only been withdrawing the minimum paym ... more

Borrowed more than $100,000 from this large bank. Loan closing was on Friday, 4/23/30. I did not receive the loan proceeds until 4/29/21. Money deposited at Chase, where ... more

Is a cashless bank. Greeter told me to use the virtual machine. Tried to withdraw money. Said transaction could not be complete and exited me out Completely useless The g ... more

Doors locked signs says they r there. No one to help at drive through either. This is just not ok. Redo the signs then . I am switching banks this is ridiculous

This branch is understaffed, but going from observing many repeated mistakes at other locations, the company as a whole appears to be circling the drain and I don't expec ... more

Awesome Staff

Good people but this bank sucks, from the app to the customer service you call.

Not a bank

The employees are rude very unprofessional with bad attitude don’t go to this bank they need a little more work

Incredibly pushy with their credit cards. I clearly stated FOUR times that I was not interested to the manger. Afterwards, another staff member said Im not going to push ... more

I got to the bank at 11:59am on a Sat. Yes I understand I had one min left. But I needed a cashiers check for a down payment. And when I was about to open the lobby do ... more

(Translated by Google) The time it takes is exaggerated, exactly 35 minutes to count a deposit of less than $2000 dollars with staff of 3, (0 money skills) if I had not d ... more

The only male teller there, either did not understand or could not hear me. I had to repeat everything and it took him too long to process the payment.

1/22/24 the teller deposited my cash into the wrong account. If they do this again, I'm switching banks.

Poor customer service!!

Maria is the worse person to deal with , she should be fired .

I would give negative million stars. Worst people to deal with

The loan process went very smoothly and painlessly! They got everything completed before schedule. Was quick to respond to any questions and were very helpful! Would high ... more

This branch is hit or miss. Most of the time its a hit and every once in a while it is not. Overall I really like this bank and all of the options.

Useless branch. No manager on site therefore they cannot do anything.

i went in this morning to get some help with making some changes on my account and Ivon was so helpful! she answered all of my questions and walked me through the whole p ... more

3/8/24 edit Service has improved!!! Very friendly drive thru Drive thru is slow... second lane doesnt even work but has "OPEN" sign on

Crystal was very kind. When I went to ask about some accounts. And she is also the only one who spoke in Spanish.

Staff do not know how to listen to customer concerns. Due to the poor attitude and incompetence I've experienced at multiple branches, I'm moving my banking elsewhere. Th ... more

Very badly treated in this place, first they told me to bring proof of my address and that for this I could use a bill, which with my passport and my social number was en ... more

Zero of three ATMs able to accept deposits.