Wilmington, NC Bank

Jen was able to help me with my business finances when my long time bank would not. She was very professional and knowledgeable throughout the entire process. I am now a ... more

The service was outstanding from Donna, Lynn and team in putting together our mortgage for our vacation home. They went out of their way to work with us and made the proc ... more

they close on friday at 5 pm so for get 6 they changed it

I highly recommend this location for you personal and/or business banking. Ryan, Cody, Judson, and Alex are both scholars and gentlemen. They are undoubtedly the finest t ... more

As a local business owner I love the personal touch and attention, as the CEO of a national franchise, I loved the personal touch and attention. Great bank! Thanks Ben Co ... more

As a new South State customer, I can't speak high enough for the customer service as well as the tellers I have interacted with , thus far. All are amazing and very atte ... more

No debit card after one month with nothing but excuses. Wells Fargo prints debit cards instantly at the branches.

I have been a customer for over a decade, and the complete lack of service I've received since the start of 2020 is pathetic at best. The only service I did receive, I wa ... more

This place blows

Stephanie is the best teller @ this location. She goes above and beyond everytime we visit to suit my businesses needs. Thank you

I just opened up an account with you guys today , Emily Powell took care of me , & she was awesome! She answered every question I had , & was very knowledgeable & thoro ... more

Restricts our card without giving us a reason why, no fraud alert, or anything. This happens a lot. Really regretting our decision to bank here

If you own a business you should find another bank. This company treats business owners very poorly.

Worst banking experience. Always takes forever for any type of service.

I went in today and opened an IRA. and the lady I spoke to about it was a big help she went through it step by step Explaining as we opened it.

1910 Eastwood Rd. First Citizens Branch Wilmington NC: I had to give a one star because I had to in order to post but I would say ZERO. Never been treated so poorly after ... more

Outstanding Customer service and all around wonderful experience. Jennifer & Jessica are an awesome team to work with

Dont bank with first citizen they are never up to date on what you spend and make easy to overdraft with them not being up to date on taking money out on a timely manner. ... more

Have had the best experiences in dealing with the South State branch at Fulton Station. Both Cyndis have been able to help me maneuver thru the banking system’s peculi ... more

Dot and the rest of the staff are amazing!!! Thanks Dot for all you do to help me with my banking needs !!!

Worst teller experience of my life. Even manager will treat you like a criminal when just trying to make a withdrawal. Will be reporting to bbb and closing all accounts. ... more

Great service everytime. Kat, Karen, Kevin and Betty are always sweet to me. Whatever I need to manage a business, they help me out and get me where I need to be.

I do not have an account at this bank but l did some work for someone who does. I went in to cash his check on his bank and they wanted me to open an account, l said no t ... more

This branch is the absolute worst. Everyone here should be fired.

United Bank has done an excellent job maintaining their standards of excellent service with conservative operations. I always feel at home here.

Of course this branch has been closed.

I have been banking at this location for years and have always had the best experiences. Melissa and Dale. have always gone out of their way to insure I received accurate ... more

Drive thru is extremely slow in completing transactions. Five to ten minutes per customer. I don't understand. Very inconvenient!!!

Worst bank. Opened account on Tuesday they closed on Thursday no reason. Called Friday and was on line for 2 hours and 15 minutes until they disconnected. Went to bank t ... more

If i could give a lower score i would. Since opening an account in less than a month i have had 2 fraud incidents and also had money missing that I am having to do all th ... more

The bank tellers were rude and seemed like they didn't know what they were doing. I would not recommend going to that branch at all.

Rude staff!

Beautiful Lady tellers with excellent hearts for their position. The men behind the glass are well manor and get you out in a hurry if you need to go somewhere else

We applied for a home equity loan and it was the worst customer experience we have ever had.  I'm not going into details but it was a real bad experience from the beg ... more

Worst banking experience. Always takes forever for any type of service.

Not only will your private information get hacked, but you'll be asked to leave the property if you're suffering from an emergency on their parking lot. Thanks for the gr ... more

Dont come to this location. The branch manager ms big shot had different check policies then other locations. Tried to cash the same type of check after 2 days she couldn ... more

I am a holder of 2 business accounts and 1 personal account with PNC but was told I couldnt use the restroom while I was conducting business at the bank. Had to go acros ... more

Online banking is the worst thing ever. No updates in 5 years. No customer service for the product that is outsourced. No one to help you with online banking in the da ... more

Lynn's warmth, kindness, and genuine care make her feel like family from the moment you meet her. She doesn't just assist; she passionately advocates for your needs. With ... more

Worst customer service, very disappointed

When I banked there I always had money I. The bank deposited thousand every week and they wouldnt give me a line of ceedit

My family and I used to find it very easy to bank with Excite, but as of recent theyve made it a difficult process. A few months ago during my last semester of Community ... more

Friendly tellers, clean environment, but there wasn't someone to help an elderly woman with a cane get out the door. You would think when you give your money to a bank, t ... more

If your going to make your clients wait this long for service you should be serving them breakfast and lunch. Banking is a sevice buisness wakeup.

Wow, now I know why this branch has bad reviews, they dont even answer their phones! Terrible bank!!terrible customer service!

Worst customer service ever. Do yourself a favor and use any other banking institution other besides Wells Fargo

I have been with Southern Bank since 2005, I love the service and I enjoy the excellent customer service. I love my Southern Bank