Baton Rouge, LA Bank

The branch manager is so nasty and disrespectful. The customer service is horrific.

Jodi is amazing, she was extremely helpful and went above and beyond :)

Excellent self-service service. Very fast and attentive.

this is the worst bank ever. they put my card on hold randomly for no reason and i have to go up there to fix it when i don't have time to. the people on the phone ar ... more

This place is hard to figure out at first, but I am glad it was here when I need a quick deposit. Thank you Chase for leaving the ATM active even if the place is small.

Excellent customer service at the Corporate Blvd location! Ebone was very helpful in my time of need. She took time to look into a matter for me and made sure that the co ... more

Excellent customer service at the Corporate Blvd location! Ebone was very helpful in my time of need. She took time to look into a matter for me and made sure that the co ... more

I SERIOUSLY wish I can give a -5 star, but unfortunately I had to give a 1 star, reason why, the customer service SUCK, I was in a dilemma and I asked a question of why t ... more

Great Service, always Have a smile the tellers faces always ask is there anything else they can help me with A++

Fantastic!!!

Sara was super knowledgeable and helpful. She made everything easy and even told me about some different accounts that I didn't know they had. I will definitely be back h ... more

Mrs. Briana was very helpful

They are a very good guy service financial iny

Poor custom service I have been a member for a few years now and this s the worst bank ever wait 30 minutes to get a money order Hattie Is So Rude unprofessional bad cust ... more

Everybody that works at this location is very helpful, nice and friendly. If you're interested in opening a new account go by this location and ask for Ms. Pamela tell h ... more

Everyone that I have had a direct contact in conducting business at this branch has been polite and helpful. My only issue with this branch is that they can not make a re ... more

Great bank

Great service. Someone stole a check in the mail and I was expecting to pay a fee to cancel it, but the customer service representative waived the fee after hearing my ci ... more

I like Regions. I have been banking with Regions for over 19 years. Regions is friendly and curious.

The communication at this institution is horrible i came in with questions about my account and i was told they would put in a ticket and get back with me wit an update a ... more

Theres nobody who I would rather work with in the world! The entire banking staff is friendly, fun, helpful, and goes above and beyond for their customers, especially Pat ... more

There was a problem with the ATM machine I tried. A very nice and friendly teller helped me with my deposit.

Incredibly slow service

In and out

I used this location for the first time on 12/8/2020 since Chase closed their locations on Government St and Florida Blvd. I literally sat in the drive thru for 20 minut ... more

Horrible!! Always a long wait.

I am so unhappy with the corporate office or with whomever made the decision to close this branch. It is a terrible time to do this because of all the new development hap ... more

Very rude and terrible bank. We just got a home loan at that bank and when we got to town we needed some ones for a card game, went in and the rude teller said no we had ... more

Drive-thru only open. Wait was 30 minutes. Horrible customer service at this branch

The Lady Teller I met tha first time was very professional and had a pleasant attitude. Light skinned. With braids

5 stars solely for the professionalism of Britney Holloway. I have been searching for a new car since February 27, 2023. She has been so patient, while I go from dealersh ... more

They weren't rude and they were warm when welcomed new customers.

This is a nice new location but I miss the convenient locations on Government Street in Mid City, Florida Blvd at Lobdell and the drive through location downtown so I'm f ... more

The employees are always great. But the ATM is always garbage. Out of order consistently. Made three separate trips after work in the last few weeks and was not working e ... more

Came to this branch for a cashier's check a few months back. Customer service was fast and the workers were so sweet. Keante was SO sweet with my daughter chatting about ... more

I've been with this bank for 3 yrs and never had an issue. Lately the customer service has been horrible and rude. It takes a week for anyone to get back to you after lea ... more

Extremely disappointed with my experience at Hancock Whitney. Not only was the service slow but I was also provided with inaccurate information regarding my account. It's ... more

Drive through service was professional.

These people lie about everything. They keep messing up our accounts, and they act like they have no idea what is going on. If you call this brank, they will not help yo ... more

TERRIBLE CUSTOMER SERVICE The teller turned her back on me, VERY DISRESPECTFULLY, as I WAS TRYING to discuss an issue. Now that I see all other complaints about this bra ... more

Extremely Biased towards black people.

Love this bank! Mrs Helen and Ms Tracy are the best! Always helpful and has always follows up with all my banking needs.

Jack of all trades maintenance focus plumbing and carpentry

As soon as my funds are available I am closing all of my accounts and going with another bank all because of this branch. I asked how long it would take for my funds to b ... more

Tried to walk in at exactly 4:40pm and the door was locked. 20 minutes before actual closing time

Love the drive thru staff especially the woman in the chair just love her aura

They could not help me and waited 45 minutes to a hr and a half just to be told sorry I couldn't help you. Worst bank ever I wouldn't recommend going there. They don't ca ... more

Will never bank here again I cashed out ah check and was 100 dollars short!! Called and they counted the draw down and said her draw was the right amount and not over!!! ... more