Capital One Bank

Jun 24th, 2023

Great and timely customer service. Julie helped set up a joint checking account in no time!
Mar 14th, 2023

Ive banked at Capital One since before they took over Hibernia. Im going tomorrow to inside banking for the first time since Covid started and Im curious how its staffed and how the staff treat customers. Im hopeful they are still the best for my banking needs.
Feb 27th, 2023

Helpful and pleasant staff.
Feb 5th, 2023

As soon as my funds are available I am closing all of my accounts and going with another bank all because of this branch. I asked how long it would take for my funds to be available bc I needed next morning. Instead of telling me the cashier took the check went to the back and deposited it. She came back handed me a deposit slip and said tomorrow the funds would be available. Later that day, I looked at the deposit and saw that it would take several days since it was about to be the weekend. I was told by the issuing bank that if I wanted immediate access I could open an acct there but thought I had an extra day and to save the hassle of having to swap my accounts I would take it to my bank, capital one, next door. I contacted their customer service, which is useless, then I called the bank back and happened to get the same teller answer the phone. After explaining the issue to her since the said the bank manager was with a customer, she said she would take care of it and have the manager call me back. 5 minutes before they closed, the teller called and said there was nothing she could do. I asked once again to speak to the manager and was again informed she was with a customer. When I asked how she was with the same customer after almost 3 hrs, I was informed that it was a different customer and that the manager didnt have time to speak to me.
Aug 28th, 2023