Regions Bank

Everyone that I have had a direct contact in conducting business at this branch has been polite and helpful. My only issue with this branch is that they can not make a replacement Visa debit card on site. You have to go to a different branch quite a distance away. I live about 4 minutes walk from the downtown branch. I find that to be inconvenient. One service that Regions Bank offers that other banks dont is the spend and save. You set an amount of your choosing say $1. Every time you use your debit card that amount is transferred into your savings account. Also, Regions has early deposit for your direct deposits.
Feb 15th, 2024

When I have to go into the downtown branch, the employees are always friendly and have a smile on their face.
Jan 15th, 2024

Had a great experience at this branch employees had genuine caring personalities. Also were very knowledgeable about finances.The branch manager Angela Bannister was very helpful.
Nov 24th, 2023

Had an appointment and got there and the doors were locked. Called the lobby and was told that there was only one employee and I couldnt be helped. They did not call or email me to cancel or reschedule. They even sent me an appointment reminder. Complete waste of my time. Ill be finding another bank very soon!
Jul 9th, 2021

With having mobile access, there is little need to actually speak with branch employees. Throughout my visits I have been satisfied with customer service. I reopened this account through Nancy R. who is no longer at this location.Nancy is great! It took some time but I obtained a clear path to obtaining financial goals. On 10/11/2022 approximately 9:55 am I visited the City Plaza branch for making a couple deposits. One deposit was in form of coins. I experienced an insult from a Regions employee during processing of transactions by a different teller. The subject is identified as "Luke B." wherein Caucasian male stated "what did you wrap coins all weekend?" I did not have a bucket full of coins, but enough wrapped coins which could fit in one hand; although my hands are a bit large. These coins are change from purchases with cash. Time to time, coins are wrapped by myself then deposited in savings for use. I believe this statement demonstrate an underlying stereotype and represent what many Caucasians demonstrate toward people of color; especially in the South. Mr. Luke did not know the amount of cash deposited in other account. True and Correct as always!
Jun 28th, 2022