Waco, TX Bank

Was greeted with a smile and made me feel very welcome.

Antoinette was very helpful in getting two transactions cancelled for my checking account. She was extremely friendly and took care of my issues in a professional and res ... more

Worst customer service ever, stayed on hold for 40 minutes just to talk to representative that hardly spoke English and could not find my account..

Exceptional customer service from Mary, she helped me get what I needed. So sweet & helpful.

I walked in and got some fast cash. Easy in and out.

ATM looked to have been updated. Went to try to take money out this morning and it declined me twice. I called in and really got no answers. This needs to be addressed a ... more

Anywhere else is a better option.

Went above and beyond when it came to a fraud on my card did whatever was possible cancelled my card got my money back within 2 weeks can’t thank them enough ❤️ ... more

Great friendly atmosphere!

Very rude customer service. I guess they think since they work as a teller they can treat their clients like babys. Snobby and act like your a inconvenience

Karen is awesome!

Helpful people

Stuck in stone ages. Everything, I mean everything, has to be done by going into the bank. Sometimes even if you go in you are told an appointment has to be made first, ... more

Representatives are easy to talk to and knowledgeable about banking details.

I had a question, and they pick up and hung up on me multiple times. Its sad thats the only chase location in wako. Its not the only time I have gone there, and they dont ... more

1-star due to 0-star Cassie! I understand how difficult it is to hire people, especially good people. Cadence never has a ton of staff but the ones they have, have always ... more

GREAT

Friendly. Fast. Best bank around

Long time customer, they are super to work with.

Atm closed?

I been with this bank for 10 plus years, here is where I get my first car back in 2011 and my other vehicles, one of the best things about this bank is the relationship w ... more

Don't want new customers. My husband cashed out his 401K in 2021. We called and made an appointment to open a new account. Walked in to the bank with 45K waited for our a ... more

Rude customer service. Refused to break a $100 for a neighboring business & that got snarky about it.

The employees are friendly and professional so I gave 2 stars. Their fee schedule isn't posted on the website so they can surprise you with hidden fees.

I went up there Tuesday and was helped by a wonderful lady called Shae. She was outstanding. Shae made sure that I understood everything. She took the time to help with a ... more

I cannot express how much we love this credit union! We have both business and personal accounts here. Bradley is our favorite! He truly seems to care for his customers. ... more

I have an issue with the way inside customers are treated. I see people help drive-thru get assistance always but inside you don't even rate a response for more tellers. ... more

Everyone is very friendly, helpful and attentive. As a senior citizen, I sometimes don't understand all the new to bank. They have been so helful!!!!!

Michelle is the best !! She as able to help me out and fast. She was so compassionate and caring. After having the worst experience on the Hewitt location.

This is a bank that will find ways to penny pinch. Their overdraft is already high then they want to charge interest on top of the over draft charge for months after it's ... more

They have some of the friendliest and highly educated people around. I have worked with several members at this location and have nothing but praise for them. I look forw ... more

Central National Bank needs to remind their customer service representatives on empathy. Complete strangers from other banks, hospitals, and credit offices at least show ... more

Great customer service always smiling keep up the good work

Everyone is extremely nice. Their customer service is impeccable.

A very nice, new bank full of the most friendly employees ready to help!

Terrible customer service. This bank is still living in the 90s. If you want modern banking services dont waste your time. They are operating far below industry standards ... more

Great place, and wonderful people to work with. Satisfied customer for many years.

Great customer service! Friendly and always ready to help!

We have been with Central almost from the beginning. They have always gone out of their way to help us with whatever we needed. And very friendly. Linda is my go to te ... more

Thanks for nothing. Could not get them to trade a torn dollar to use in the lottery machine.

Always friendly, helpful. Love the "local" bank!

I love my Alliance Bank in Jewett. They are always willing to go the extra mile to help me whenever I have a problem or a need. I really like dealing with this bank. I ... more

Been banking with them for over 20 years. My kids even opened an account over there. With my business going downhill, I had a bit of hardship. Took on a job in a warehous ... more

Wonderful people.

I had to cash a large item check at this location. I only had one piece of ID A gentleman spent a lot of time working with me and verifying everything and made sure I lef ... more

You can't do squat with this bank. Can't link it to paypal, can't link it to chime... oh, and it's been 3 weeks and I'm still waiting on my new debit card

(Translated by Google) Very good place, only the opening hours are bad, the hours say that they open at 9 AM and the sun is 9:40 and it is still closed, actually they ope ... more

Been a costumer for 5 years now. Best costumer service and attentions to details for either my personal or business account. Thank you for all you do

I am not a customer so they wouldnt break a bill into other denominations. I wont be a customer if I cant exchange cash at a bank that is full of cash.

Takes care of all my banking needs when I go to the bank period.