Chase Bank

I had a question, and they pick up and hung up on me multiple times. Its sad thats the only chase location in wako. Its not the only time I have gone there, and they dont treat you nicely. If yall dont wanna work, leave let them hire someone that has good customer service.
Feb 20th, 2024

Definitely needs to work on the overdraft, especially when you have overdraft protection and still have trouble with getting extra money this black teller at the bank on New Road refused to help me twice and I'm black too, but he does help other's, last Saturday an older black couple when to his window and he put up the close sign, that's when Johnathan as he could help; What A INSULT , our own black people refuse service to other black people; why have overdraft protection and can't get overdraft when the check comes direct deposit to the bank of chase
Feb 6th, 2024

Nice bank
Jan 31st, 2024

Not very good experience after change of management. Not happy at all.
Jan 16th, 2024

One of the worst customer experiences I have had in recent memory. I was in the bank a few weeks ago and I think I lost my drivers license there. It took me many calls to get through to someone right after. Today, I have called about 30 times. The phone sends you to a message that tells you to call back later. I got someone once. They had me on hold for 10+ minutes before I had to hang up and get back to work. Just to look and see if a drivers license was turned in. I called the Chase helpline to see if they had a way to get ahold of them, but they had none. Their website gives no other number, no email, no names of anyone I can contact. I have been calling throughout the day, so its not just a busy time There actions show they do not want to pick up, as they have no one routing calls, no other way to get ahold of them. With the amount of time I have spent today trying to reach them, I could have driven from Austin (where I live) to Waco to check in person. Would have been more effective than trying to get them to pick up the phone. They do not seem to care about anyone not in the building or who has a confidential number to who allows them to actually reach an actual person . I just want to find out if my DL is there. Its a simple request and should have been a 5 minute call. Its insulting
Dec 16th, 2023