Fidelity Bank Of Texas

Stuck in stone ages. Everything, I mean everything, has to be done by going into the bank. Sometimes even if you go in you are told an appointment has to be made first, even if the bank is empty. Apparently, they have no way of knowing if a debit card request was rejected in the system, until you call and state you didn't get the card. Note that the "application" for a debit card has to be completed in person. In this day and age, everything should be available online through an online account. Some issues may just be new staff, others are the lack of service and remote options. I use USAA for personal banking and have never stepped foot in a branch. Can do everything on their App, online or over phone.
Oct 22nd, 2021

Everything about this Bank is GREAT but the employees treat you like family! Helpful in every way!!! Amazing people!!!
Sep 10th, 2020

The customer Service here at this bank is hideous, and They just told an elderly woman who has her check direct deposited that they would not give her a temporary check on her account. Amazeing the standoffish attitude that these employees walk around and Porte
Jul 24th, 2017

Jul 23rd, 2017

I have been a member at this bank for 21-years when I began banking there as a very poor college student. I changed to Fidelity bank after having a bad experience with another bank, but I have never once had a problem FBOT. They have always been friendly and extremely helpful.
Jul 8th, 2017