Philadelphia, PA Van Rental Agency

The car seat was stuck I called roadside at 230-2:40 p they called back to assist me after 11:30p poor service .

If you need a car, you are better off walking; I don't care if you are leaving state. Between the number of hour(s) they will have you wait, for a car that was set up wee ... more

Terrible Ive been here 3 times and each experience was horrible absolutely horrendous

No hassles , used the truck for 3 days, bought it back with gas filled back to were I found it. Dropped it off with no questions asked.

Since U-Haul want me to share my experience so bad... The U-Haul I rented need the brakes replaced. The check in guy was having a terrible day and he had a terrible attit ... more

Customer service was mediocre at best, rental van was dirty outside and even dirtier inside. Had to disinfect myself to make sure it was safe to drive. Do not rent from t ... more

Great customer service. You gotta try the electric van.

An employee attacked me with a bottle because I wanted to complain about them not having the equipment that I reserved.

easy to drop off, but could have better signage directing you where to park truck on return

To start this off, every person I worked with at the Avis counters was lovely. I was talking to them after 48 hours of travel and I was stressed out and exhausted. All th ... more

RECOMMENDED

I reserved a van online. Showed up; no van The guy that worked there was nice and tried to help, but sadly with no vans there was nothing he could do.

There are no vans at this location. Save yourself that time. These people. Made my reservation online for a van, arrived to find it not there so will this 16ft truck do i ... more

I came to Payless car rental today from a referral from a friend of mine. I always used enterprise, and after today I will no longer use enterprise. The prices here are u ... more

I usually rent from this location and the people that works there are very professional always help me with better rates and the cars are in top condition...

No one to rent from here.

Reserved a truck online, went the next day to pick it up. The girl at the counter with no care in the world said, yeah we got no trucks, call Penske and let them find you ... more

I don't write many reviews, but when a place provides a really good service or experience, I'm happy to do it. I've rented cars from this place a few times, and every ti ... more

I used this limousine service to take my bridal party and my two daughters to our venue on the day of my wedding. The least I would expect is a smile and friendly persona ... more

Good service and a perfect location

Usually good customer service and bargain car rental.

Please install key drop box for God's sake

Prices have gone up

As always, rental experience five star overall. That being said, I have never encountered a Penske staff member that ignored me like Brett on first shift did. I'm not try ... more

Honestly $&@& these people! We had to ride around on an enterprise bus to keep warm waiting for them to come to the airport and Payless does not answer its phone! do not ... more

This is the worst truck rental place to rent from. Tier blew out. Never heard a truck cry until now. Had to waite a yezr and a day on the high way for repairs. Calling to ... more

Never come to this location, especially rudest person her name is Francisca. She cant even read when my license on her hand keep spelling my last name and I said can you ... more

Visiting Philly My People Suggested This Car Rental And He Was So Professional

Lately, a Latin boy and an African-American boy are working and I went to buy propane. I go to the office, which tells me that it will come in a moment, but they spend up ... more

If I could give negative stars I would!!! worst service I have ever had with any company! From jump, I had to wait 20 minutes because the young lady behind the desk was ... more

Great place

Rented a trailer from this location. Excellent customer service from David! He was very helpful and made sure my equipment was installed properly before my trip. Installa ... more

I tried using their app to avoid having to deal with the counter check-in/out as my past experiences had been really bad (not this particular location but in the city). H ... more

Manager Jordan and associate Link were great. 5*

The staff were very friendly and efficient.

Good

Total scammer location! Vehicle was already on empty when I received the van. Got overcharged with insurance I opted out for. Charged a gas fee after I refilled from the ... more

Had a reservation got lost getting here.. arrived at 2:45p and the lady at the gate said they had already left but the website says you close at 3pm. Weak customer servic ... more

Great Customer Service. The gentleman at the front desk was very nice. Helped me carry out my boxes. Thank you.

I felt that I didn't go over 20 miles in North Philly. It was my fault for not taking a picture of the entire dashboard. I will not rent from here unless they have the la ... more

Filled the truck up Full at the gas star .1 miles from this location and they still charged me for 2 gallons of gas. SCAM! And they refuse to refund me the money. Dont us ... more

I was hesitant to rent here with some of the reviews I have read. But I personally didnt have a choice. It was one staff member onsite checking us in. So he multi task tw ... more

My uHaul was filled with human feces, several bottles of human urine, soiled clothing and the floor was covered with excretement. I was in an emergency and had no choice ... more