Rochester, NY Bank

Got to this location at 4:59 when they closed at 5, they were still willing to work with me and honor my withdrawal! Very pleasant experience.

Helpful and friendly at all branches I have visitedso far. Just wish all branches were open after 4pm for the people who have jobs that prevent us from getting to bank ea ... more

I'm opening a new account here . they are great friendly fast and super helpful. Would recommend this bank . Open till 3pm On Saturdays

I am a small business owner and I had a confrence call with the Branch Manager on Mt. Hope, Jenny Frank, and the lead Financial Officer at their corporate office, Angela, ... more

So friendliness people who help my issues with banking

Great place to bank a really convenient and very respectful environment customer service is very well I will definitely recommend them %

Ryan is THE BEST TELLER i have ever known.. friendly and so extra helpful...

Always a pleasure to do my banking here. Everyone at this branch is so polite, helpful, happy( smiles) and efficient at their job. That's why I give them star...

I went to deposit my cash tips from work that Ive been saving on 1/3/24 at 3:15pm, and the atm was down, no biggie. So I went inside where I was greeted by a young woman ... more

i love this bank so much, the staff are super nice and very helpful. they always make my day with their positivity

Had the most pleasant experience with Christine, Jessica and Theresa. They were very helpful, informative and nice. I appreciate them going above and beyond to help me. I ... more

Very friendly and nice staff, but relatively incompetent with setting up loans. They messed mine up and created much more hassle and wasted time than was necessary.

Just opened an account. First I was told that the hours of operation were from 9-6 every day by Paul. I don't have a car so I walked a mile in the rain to take some cash ... more

David and Mark continue to excel at Customer Service. Each & Every day They show up with their A-Game The transition to drive-thru was made so Smooth by advanced planning ... more

CS very helpful

Winton rd branch would not honor and cash a key bank check! They wanted to charge me over $7 because I am not a member. Since when does a bank not honor THEIR OWN CHECKS? ... more

Small location inside of worst Tops Market in Rochester. But they did have a notary and short lines.

Went in today a Saturday for 20 dollars in quarters. I was informed that they don't give out change on weekends. Where are you supposed to get change on a Saturday if not ... more

They went down spiraling fast! Anything you need has to be done online or call 800 number . Why keep open?

This branch intentionally leaves your accounts open after you go in and formally close them so they can collect overdraft fees on a "closed" account if something gets cha ... more

Terrible. Can never be reached over the phone. Dispute filed 1/12/22. Have letter that's says it's credited. Not credited as of 1/31/22. Locked card, and they still let a ... more

Kaitlin in Penfield was great, helped me out of a bad situation.

Good quality service they've been by bank for 1516 years Maryland is always

Worst M&T in the area, hands down. Horrible customer service, half the time employees are chatting amongst themselves. Will not be returning to this branch again!

Extremely rude will not use this branch location

They are only open from 9am-4pm Very Inconvenient to bank there if you have a day job. To whoever the entitled jerk who made those hours needs to be fired.

I would like to put zero star very rude and could care less when u have elderly people in line waiting over 10 min and can barley hold him self up while u count quarters ... more

The lady that picked up the phone was rude, she didn't try to help with my questions about my bank statement and hung the phone up as soon as she got the chance. The two ... more

Terrible and I am disabled waiting for my card for weeks and nothing. Taking my money out

Very smart and professional tellers that are kind and execute any task thrown at them. Very nice knowing the job will be done quick and executed correctly....on the 1st a ... more

Older staff seem very unprofessional.

I call to make a payment. And they charged me $15 dollars just to make a payment. worst customer service

Helpful staff, good branch hours.

Spiro and his team have always been great! I have been a customer for years (since it was Citibank)

It's very easy to open an account at Chase. International students require their passport and I-20 (Tax ID number from home nation isn't mandatory). Staff is friendly. Ca ... more

Love this bank

Had no idea how to help, im leaving this bank

Cool bank

Excellent service and extremely friendly staff!

They want your ssn to cash a check. Only bank that does it.

This branch has caused me so many financial problems and stress when they put a hold on a check that was given to me by a family member to pay for important things like a ... more

Was In Recently The Teller Had Her Eyes Closed As I Approached the Window.

Atm been broken for 3 months..I don't know what take so long to repair it..frustrating thar you have to go all the way to the other location to get money out..or you can ... more

Good services. Bright lights inside the bank.

Not enough tellers. And they're closing this branch. Now you have to go to Culver Ridge. Keybank continues to close branches. So far, Culver Ridge, University and Bausch ... more

Extremely slow. Tellers arent sure of how to do anything. Painful experience.

AWESOME...OVER THE TOP

It would be helpful if they stayed open until 5pm all weekdays.

Was very helpful

Went thru drive up ATM ,an u cant b dispensed cash had to find another ATM