M&T Bank - Closed

Aug 19th, 2022

Just opened an account. First I was told that the hours of operation were from 9-6 every day by Paul. I don't have a car so I walked a mile in the rain to take some cash out so I could buy groceries. Then I get there and they are closed. That was the first issue I had. Second issue was I again walked down to take money out and I go inside as I don't have a card yet, wait in line and then go up to the teller. This young Indian woman states very rudely "you know there's an ATM outside you need to go there instead." To which I replied, "kind of hard to use an ATM WITHOUT a card." Very rude people and they truly don't know how to act professional.
Jul 9th, 2022

Very smart people there. They protect privacy and ensure it's the right person who comes. Be assured your money is safe with them. Phone banking has improved as well. Globally I must say they bring up their game if there is a slight bit of discrepancy.
Dec 9th, 2021

Local guide here. This place is great.
Mar 15th, 2021

BILL TERWILLIGER is the worst loan officer I have dealt with. He is highly disrespectful in conversation, neglectful of his clients, he will waste valuable time to tell you that he needs documentation that you have already submitted prior, it is a miracle that I didn't lose the house (wound up going with another bank!).. Great bank, but BILL TERWILLIGER AT THE ROCHESTER LOCATION is a terrible loan officer.
Jan 3rd, 2021