Boston, MA Electronics Store

Louie was awesome and really helpful getting me a new phone.

I saw Metro by T-Mobile in a Denzel Washington movie.

That's okay customer service. Not too much knowledge on cell phones as I would expect but not horrible service. Just not good

Amazing place staff is so nice the two young men know what they are taking about and are so funny and friendly. Will be telling all my family and friends to come here. Th ... more

Incredible experience

Amazing!! Mike was so helpful!! Just a wonderful experience

They were really nice they fixed my phone extremely fast and they offer water while you wait

Saved me from having to buy a new phone.

THEY DO NOT KNOW THEIR TRADE and ARE RUDE, I talked to four staff in this place and I should have given up earlier. Yes, you can switch from pre-paid to post-paid in the ... more

I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the ph ... more

I drop my phone.. alot! Finally, it stopped forgiving me and the screen went a ghostly grey-white. I could still (faintly) see the screen and the phone was still function ... more

Pleasant, knowledgeable service.

Customer service is excellent. Very knowledgeable and professional . will recommend friends and family

I have a closed account with t mobile and I came in the store asking for a print out of all I paid towards my account when the manager frank s tells me I have to call cus ... more

Zero stars if possible. Verizon stole my money and then made me run circles on how to get it back. And I never got it back. Cody, the manager made a mistake on my return ... more

Rude representative

The sales executive was very nice and friendly... Patiently explained the plans and genuinely suggested the best plan and offers to meet our expectations.

Worst T-Mobile Rude employees that do whatever they can to not help you .You can't even get your T-Mobile promotion stuff they make anything so they can keep it for thems ... more

Often I went to the plaza place, south bay area... I just seem those. It's nice place.

Alex was an amazing he help he helped us even when he had to leave and great customer service

Phones

There was a deal for T-Mobile tuesday which is the pink cup. I went in the store early in the morning. The lady in the front desk told me to come back at 1-2pm because th ... more

They don't answer the phone and they don't know what their doing. Need new people.

I have been here a few times and there’s usually not too much of a wait. Everyone is helpful as well.

Amazing costumer service, everyone it's so friendly, good location! I give 5 +

Psimo servicio. Te quieren vender el plan que ellos quieren. No el que t buscas. Y si le dices que quieres otro dice que no funcionar en tu equipo. Fui a otra tienda en ... more

This stop is next to Americas Food Basket, but announced as Shopping Mall.

I was visiting from Denver and we decided to go check out the new OnePlus 6t! Walked into this store about an hour before they closed. They didn't have the phone in stock ... more

Very quick service

Called the store number. Guy answered didnt speak any English or spanish. Didnt know how to communicate. Google needs to change store number. Or the store does.

I was looking for a new iPhone SE case Albert the mobile expert who worked with me was helpful and even offered to help me install my screen protector overall it was a ve ... more

Very helpful staff to help with whatever is needed to upgrade and reinstall.

The staff are good and professional

Myles is the best. His customer service is outstanding to help his customers

I've been to this location a few times, my most recent visit and what this review is based off I came in to make some changes to my plan. The staff were very helpful and ... more

One of the strongest telecommunications companies in America. I have been dealing with them since 2011

Kid with the glasses always helping me out when I have a problem with my phone. Great costumer service, I always pay my bill here

Horrible customer service. Long wait times, forceful upsell of unnecessary services and outright lying about what you are paying for. Go anywhere else but here.

If you travel outside the country there's no way you can reach metro you get blocked.

I work at MGH. Went into this AT&T because my XR wouldnt turn on. I initially made an appointment and then called saying I would be in a bit earlier. Once I arrived, alth ... more

The girl there wasnt rude but she lacks basic knowledge and needs more training. She was very surprised that I was able to initiate a number transfer to a different devic ... more

Charged me $500 for an iphone 11. When I checked the receipt, it shows that my number was ported from a different carrier (WHEN I DIDN'T HAVE ANOTHER CARRIER) and that t ... more

Worst customer service ever! They are only trying to scam you, sell you more and talk to you disrespectfully.

David at the Apple Store in Boston gave a fantastic demo of the Apple Pro Glasses. He was professional, explained everything clearly, and made the experience enjoyable.

I received a Samsung Z Flip phone from Verizon. After just a few days the screen stopped working: 90% of the phone was covered in black blotches and the touch screen was ... more

Customer Review of Isaac Broadbery: My daughter and I met Isaac in September 2022 when we were shopping for a television with a sound system. Although we had investigate ... more