Boston, MA Cell Phone Store

Louie was awesome and really helpful getting me a new phone.

I saw Metro by T-Mobile in a Denzel Washington movie.

That's okay customer service. Not too much knowledge on cell phones as I would expect but not horrible service. Just not good

Amazing place staff is so nice the two young men know what they are taking about and are so funny and friendly. Will be telling all my family and friends to come here. Th ... more

Amazing!! Mike was so helpful!! Just a wonderful experience

They were really nice they fixed my phone extremely fast and they offer water while you wait

Saved me from having to buy a new phone.

I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the ph ... more

Pleasant, knowledgeable service.

I drop my phone.. alot! Finally, it stopped forgiving me and the screen went a ghostly grey-white. I could still (faintly) see the screen and the phone was still function ... more

Customer service is excellent. Very knowledgeable and professional . will recommend friends and family

I have a closed account with t mobile and I came in the store asking for a print out of all I paid towards my account when the manager frank s tells me I have to call cus ... more

Zero stars if possible. Verizon stole my money and then made me run circles on how to get it back. And I never got it back. Cody, the manager made a mistake on my return ... more

Rude representative

The sales executive was very nice and friendly... Patiently explained the plans and genuinely suggested the best plan and offers to meet our expectations.

Alex was an amazing he help he helped us even when he had to leave and great customer service

Phones

There was a deal for T-Mobile tuesday which is the pink cup. I went in the store early in the morning. The lady in the front desk told me to come back at 1-2pm because th ... more

I have been here a few times and there’s usually not too much of a wait. Everyone is helpful as well.

Amazing costumer service, everyone it's so friendly, good location! I give 5 +

Psimo servicio. Te quieren vender el plan que ellos quieren. No el que t buscas. Y si le dices que quieres otro dice que no funcionar en tu equipo. Fui a otra tienda en ... more

I was visiting from Denver and we decided to go check out the new OnePlus 6t! Walked into this store about an hour before they closed. They didn't have the phone in stock ... more

Very quick service

I was looking for a new iPhone SE case Albert the mobile expert who worked with me was helpful and even offered to help me install my screen protector overall it was a ve ... more

Very helpful staff to help with whatever is needed to upgrade and reinstall.

The staff are good and professional

Myles is the best. His customer service is outstanding to help his customers

Kid with the glasses always helping me out when I have a problem with my phone. Great costumer service, I always pay my bill here

Horrible customer service. Long wait times, forceful upsell of unnecessary services and outright lying about what you are paying for. Go anywhere else but here.

I work at MGH. Went into this AT&T because my XR wouldnt turn on. I initially made an appointment and then called saying I would be in a bit earlier. Once I arrived, alth ... more

The girl there wasnt rude but she lacks basic knowledge and needs more training. She was very surprised that I was able to initiate a number transfer to a different devic ... more

Charged me $500 for an iphone 11. When I checked the receipt, it shows that my number was ported from a different carrier (WHEN I DIDN'T HAVE ANOTHER CARRIER) and that t ... more

Worst customer service ever! They are only trying to scam you, sell you more and talk to you disrespectfully.

I received a Samsung Z Flip phone from Verizon. After just a few days the screen stopped working: 90% of the phone was covered in black blotches and the touch screen was ... more

No body answer my calls

Good service, the girls are very attentive and friendly. It is a multi-service place.

They neverrrrr answer their phone!!! Even when I drive by and only see one customer looking at accessories, I called and metro representative still dont answer at the fro ... more

St nick, the

Went to open a new line and trade in my phone. Took a couple of hours and when I left I figured out neither my trade-in was applied/registered on my account and my work d ... more

The customer associate I dealt with was very kind, which is why I gave any stars at all to this review. Metro in every single poor neighborhood is taking advantage of tho ... more

Friendly staff and owner is always willing to go the extra mile to help, I recomend to all my friends in the area for any phone/technology and shoe needs!

Good customer service.

Great Express Target. Its a small convenient Target. Great for some quick shopping. If you cant find it there you can have it delivered. Wonderful service. 5/5 would go a ... more

I would highly recommend Cricket Wireless to anyone looking for great customer service. Their team provides excellent service to customers and makes them feel valued and ... more

Very quick and accurate email responses. Very convenient and quick repair for my iPad battery. Went over and above to make sure that the fix worked. Would recommend.

THEY LOCKED MY PREVIOUS PHONE TO PRESSURE US INTO PURCHASING ANOTHER DEVICE & THE CHORD DIDN'T WORK!!!!! HAD TO SPEND $140. I DID NOT HAVE!!!!!!! I HEARD THEY R LOOSING ... more

Hi the owner was so friendly, he helped my friend put screen guard on her brand new phone with just a review in return. Such a gentleman, thank you adin

No one knew what was wrong with my phone went to verizon 2x says they fixed it but they didn't. I brought it to I world as soon as I did the gentleman knew exactly what w ... more