Verizon

I received a Samsung Z Flip phone from Verizon. After just a few days the screen stopped working: 90% of the phone was covered in black blotches and the touch screen was unusable. They said they would send another via overnight delivery, I received it 4 days later. I used the so called new but USED phone for about 2 weeks and now the screen has stopped working again. The touch screen has white areas and does nothing when I press on it. It is a lot of work to set up a new phone with passwords, and access my accounts and apps, etc. and now Ill have to do it for a 3rd time with another phone.
Mar 20th, 2024

Worst customer serviceand solution. I quit verizon. Expensive and no guaranteeonce for your phones once you purchasefron them.
Mar 19th, 2024

Mar 14th, 2024

I've been a Verizon customer since 2009 and hands down this is the best service I've ever received! Ty and Michelle are the absolute best. They helped me with a dreaded black screen phone and when I went back 2 days later to get a screen protector for my new cell... they remembered me. 10/10!! Thank you, Michelle & Ty!
Feb 23rd, 2024

I had a great experience at the Boylston, Verizon store. I was having issues with customer service reps over the phone, so decided to go into the store for some help. I was helped immediately (no wait time), and the manager was knowledgeable and fixed my problem very quickly. He even gave me a number where I could directly reach him, if I had trouble when I got home. He went above and beyond! Great experience.
Jan 31st, 2024