Verizon

Went to this branch. Worked with Mark and he was fabulous. Personal and approachable. He is an asset to your company. Thank you Mark.
Apr 5th, 2024

Mark answered all my questions and made my experience with Verizon very pleasant. Thank you.
Feb 29th, 2024

Feb 12th, 2024

My husband and I went to Verizon in Hanover yesterday and had a great experience working with Mark. On a Saturday afternoon we expected to wait awhile, however that was the opposite. We walked in Mark immediately greeted and asked how he could help. Mark was extremely professional, efficient, polite and very easy to work with. We walked out with 2 new phones, accessories and lowered our monthly cost all in a very short time. Highly recommended going to Hanover and asking for Mark.
Jan 25th, 2024

Horrible, horrible, horrible experience! Ive been to many Verizon store over the years and this one is definitely the worst store on the south shore. Ive never been to a store where an employee will spend one hours sitting at his desk in front of a customer waiting for their phone to back up into the new one Your employee cant multitask? Last time I changed my wifes iPhone, we went to the one at derby street and guess what, while her iPhone was backing up, the employee was able to take care of other customer as well instead of just sitting at his desk, noting his head like Im the issue for being frustrated because Ive been waiting an hour on a Sunday morning while hes sitting at his desk doing nothing And thats without taking about the manager and the other employees. I had an issue with my account at first and once the issue was resolved the employee was already taking care of another customer. When I asked the manager why the employee couldnt wait two minutes for the issue to be resolves, she told me that theyre too busy to wait and it take more than two minutes normally to resolve those issue (had to call Verizon customer service) Well, if youre too busy, why is the manager not helping out? And why are your employees not able to multitask instead of sitting an hour at his desk while a customer phone is backing up? Life and time is too precious to waste time in that joke of a store, do yourself a favor and go somewhere else! Youll thank me later!
Mar 20th, 2024