Verizon

Just switch over to version placed a phone order, went to pick up at store 35minutes later (as told by associate.) rep said everything was all set on my end just waiting to process through their system waited 2 hours .. 6 oclock came & then they mentioned some thing about terms & conditions needing to be approved rushing me out of the store basically saying theres nothing that they could do. I had to pick up my order the next day.
Apr 6th, 2024

Mar 19th, 2024

extremely incompetent employees
Feb 24th, 2024

We were very pleased with the service we got from Wendy. She assisted me with my Apple Watch and took the time to go over some of its features. My husband was looking into a watch too, and she guided him to the right model for him to use at work.
Jan 27th, 2024

I have been a Verizon customer for a very long time, and with good intentions I sent my girlfriend to get a New prepaid account and phone. I was in the industry for a while and I know what wheel and deals they try to do which is fine. So I sent her with the expectation to get a Samsung A14 which was $50 with a new activation. Reasoning is because it has the capability of moving apps to external memory instead of internal memory with 64gb of internal storage. Well unfortunately when my girlfriend went to this store explaining that the issue she had with her previous device was storage issues, they pushed the Moto G play 23 on her because it was the free phone and not the one we discussed that we were ready to pay the money for. She was assured she could put a memory card in the phone and expand that way. Now let me tell you why the Moto g play 23 is a piece of junk and why we didn't want it in the first place. The phone has exactly 32gb of internal memory. The phone requires 10gb of internal memory for operating system and phone functions so already you are down to 22gb internal memory. Now we put a 256gb memory card in the phone and low and behold you CAN NOT MOVE APPLICATIONS TO EXTERNAL MEMORY. So the apps she uses for work and regular social media apps used up the rest of the 22gb and there is no way to move it. Only media files and documents can be moved to the memory card which was the concern from the start. So the phone is running at half speed and overworking because there is no way to free up the internal memory without removing apps that she requires daily. So what does Verizon do about it? Nothing. On top of it there is a $50 restocking fee and the phone they sold her was free. I understand store incentives and I understand promotions but now that offer we originally wanted is no longer available for the phone we originally walked in there to get. So best believe she canceled the service and I am taking my 6 lines of postpaid service and going to another company after 20+ years of service because the only thing that I can say is truly unfortunate is the store was looking out for the benefit of them and not for the benefit of the customer. I may be 1 account out of millions so they won't bat an eye but take the advice and do not go to a store period do your research and purchase yourself online.
Jan 24th, 2024