Verizon

Knowledgeble employees will guide you well for any needs
Mar 23rd, 2024

Is ok
Feb 21st, 2024

Outstanding. Went in to set up an appointment to change over phones and was helped right away. People were extremely helpful and polite. Great store.
Nov 23rd, 2023

TerribleI went to this store today trying to buy a new phone. They said they will only let me finance my phone for 36 months and not let me pay for it in full? If I wanted to pay for it in full I had to order it online, I was literally standing in their store trying to spend 1200 on a new phone and they wouldnt help me. After I called Verizon directly they told me that wasnt true I should be able to pay in full for a phone.in store. Do yourself a favor and avoid this location.
Oct 14th, 2023

I was locked out of activating my number on a new phone since the original phone was erased and eSIM removed. Bringing in MA license and my federal passport did not count as acceptable forms of ID. According to the employees I worked with, they claimed anyone could fake the IDs and I could be pretending to be my father, which telling other Verizon technical support staff and eventually the Burlington Mall location staff were initially suspicious of me because Reading refused to verify my identity in the store and no other Verizon employee believed they would have denied me at the store like that. Attempting to switch carriers resulted in not even being able to sign into my Verizon account without the ability to receive a text. I could have saved hours of troubleshooting and the worst customer service experience of my life getting bounced back and forth between technical support and company stores if the employees in Reading had simply verified my identity with my state and federal IDs as they did within 20 minutes at the Burlington Mall location. Not only did the Reading, MA store lie to me and tell me they could not verify my identity using my IDs, they then made me appear suspicious to everyone I spoke to at Verizon afterwards. The headache this store caused me was a literal nightmare. DO NOT GO TO THIS VERIZON STORE FOR ASSISTANCE.
Sep 21st, 2023